Forum Discussion

Ccouch's avatar
Ccouch
Reel Rookie
3 years ago

Problem with the sound on my Roku Streambar

Jan 2023 same issue as everyone else. @Roku this isn't an issue with any one particular streambar...  It is happening to all of them.  Fix it.  Push an update.  This is obviously an issue with the so...
smsmith42's avatar
smsmith42
Reel Rookie
3 years ago

I'm absolutely daft that and didn't know this thread was still going. Didn't help that 2022 really just kept laying on the pain.

 Serial is YL003G701291

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi smsmith42,

Thanks for your post. 

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
Your patience and understanding are greatly appreciated.


Regards,
Nimfa

  • simonweb's avatar
    simonweb
    Reel Rookie
    3 years ago

    There’s really not much point talking to support, they clearly haven’t read this thread. Just go round in circles asking about the connected TV (which is totally unrelated to the issue) and to change sound settings. 

    Trust me we have tried every combination of sound settings!

    • Mazz's avatar
      Mazz
      Roku Guru
      3 years ago

      I was hoping with Roku OS 12 it would have resolved the low sound when any Music is playing would have been fixed. It's obvious Roku cannot fix this issue and i will be dumping my Streambar and will just revert back to an older Model that i know works.

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi Mazz, 

        Thanks for getting in contact. 

        It looks like our Support team reached out to you on this same issue you are seeing. Have you tried following the steps suggested? This issue may occur due to an issue with the device's hardware or improper audio settings. Please follow the troubleshooting steps below and check if it resolves the issue:

        • Navigate to Home>Settings>System > System restart 
        • Press the Star button on your Roku remote while playing any content on Roku
        • Select Sound settings
        • Use the directional pad to switch Volume mode to the desired setting. The directional pad is plus-shaped and is in the center of your Roku remote.
          • Leveling: Enables consistent volume across different types of entertainment so you do not have to change the volume every time you switch channels or a commercial comes on.

        Keep us posted on how it goes. 


        Regards, 
        Nimfa