Forum Discussion

Maluzo's avatar
Maluzo
Newbie
2 years ago
Solved

Private listening does not work

I have a Roku Express and I use the Android App to control it. And I also use Private Listening on my headphones, however, after a while the audio no longer came through the cell phone. It only works if I restart my phone, and then it stops working again. I've tried everything, restarted the device, reinstalled the app and nothing. Please can someone help?

speakers
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Greetings from the Roku Community, Maluzo!

    We understand you're having trouble connecting your Roku device to the Roku mobile app for private listening. We're here to help.

    Please note that the Roku mobile app requires a strong Wi-Fi connection to function properly. Ensure your Roku mobile and device are connected to the same internet connection. If issues persist, please try restarting your router and Roku device. To do so, go to Settings > System > Power or System restart if it makes any difference.

    This should resolve the issue you are experiencing; however, if the problem is still unresolved, please reply, and we can assist you further.

    Best regards,
    Jharra

4 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Greetings from the Roku Community, Maluzo!

    We understand you're having trouble connecting your Roku device to the Roku mobile app for private listening. We're here to help.

    Please note that the Roku mobile app requires a strong Wi-Fi connection to function properly. Ensure your Roku mobile and device are connected to the same internet connection. If issues persist, please try restarting your router and Roku device. To do so, go to Settings > System > Power or System restart if it makes any difference.

    This should resolve the issue you are experiencing; however, if the problem is still unresolved, please reply, and we can assist you further.

    Best regards,
    Jharra

    • LTate's avatar
      LTate
      Reel Rookie
      9 months ago

      I have restarted the headphone listening, restarted the app, uninstalled and reinstalled the app, did a system restart on the TV, and tried adjusting the audio delay (it just sat and spinned for a long time). I still have no sound coming out 9f the app on headphone mode.

    • Mannblaze95's avatar
      Mannblaze95
      Newbie
      4 months ago

      I've been experiencing the same problem. I've tried everything mentioned in the post and anything else I can think of. The only thing that seems to work is uninstalling the app and then reinstalling. After the reinstall private listening works for only a few times before I have to repeat the process. Does the app have an issue that needs to be fixed?

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        4 months ago

        Hey, Mannblaze95.

        Thanks for reaching out!

        It's great you shared this with us so we can take a look at your concern with Headphones mode not working. 

        But, we want to know more about it.

        • When did you first notice this issue?
        • Was there any update with the app before this happened?
        • On what mobile device is your Roku Mobile App installed?

        Check out this support article here, you can get tips here that might resolve the issue. 

        We hope to hear back from you!

        Best,
        The Roku Community Team