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mishser's avatar
mishser
Newbie
7 months ago
Solved

No sound on only 1 channel on monitor using a Roku device

I turned the monitor on to watch tv on TBS and had a woman speaking in background giving description.  I attempted to turn her off got frustrated and could not do it.  Turned off tv.  Next day tried again but now had no sound at all on this 1 channel.  Rest of the channels have sound.  What buttons did I hit to make this happen?  Went through the audio settings but everything is turned on.  Help!

audio features
  • RokuRhea-V's avatar
    RokuRhea-V
    7 months ago

    Hey mishser.

    Thanks for notifying us about this!

    To restore sound to this channel, you can try the following steps:

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    • Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    You can also visit here for more info. Let us know how it goes!

    Thanks,
    Roku Community Team

1 Reply

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    7 months ago

    Hey mishser.

    Thanks for notifying us about this!

    To restore sound to this channel, you can try the following steps:

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    • Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

    You can also visit here for more info. Let us know how it goes!

    Thanks,
    Roku Community Team