No more bass boost? Audio menu changed
All of my Roku devices no longer have bass boost or surround options. Has a setting changed or something else?
Forum Discussion
Hi everyone,
Thanks for the posts.
We would be more than happy to look further into this issue for you but will need more details. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing
-when did you start realize that this feature was missing
-relevant screenshots so we can better understand the issue
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
this isnt rocket science dan with 11 update it did away with the feature bass boost, it made the speakers pop with bass know your product dan before you comment its evident you dont have or use roku devices. its as obvious as if ford started making cars with out doors on them and people started complaining about wheres my door. easy bring back bass boost case closed.
Amen, bring back bass boost
It's EASY- BRING BACK BASS BOOST.
done.
I've been nothing but DELIGHTED with the quality of my ALL ROKU surround sound system (and have actually been thinking about buying 2 more speakers).....but now I just feel kinda burned.
BRING BACK BASS BOOST
Yes this should be looked into. I noticed that right after Roku had the last update that the choices for the bass boost were gone. The menu originally had reduce bass, normal, bass boost or bass off, after you pressed the *. The bass boost at that time really enhanced the bass. Now with the control for the bass the bass is diminished. You also don't have the bass off option which I used later at night, which was so convenient. The serial no. of my Roku Streambar is YL00A6905937. The subwoofer's serial is Y200E4749948. Although, I doubt if the serial #'s have anything to do with the bass options disappearing. They should update back to the reduce bass, normal, bass boost or bass off menu. As others have said it really is a noticeable diminishment of the overall sound since that last update.
In my prior post I didn't put in all the info requested to look into the loss of the bass boost. I believe the reason for the bass boost being removed was that software version.
Model: 9102R - Roku Streambar
Serial # YL00A6905937
Device ID 2A11AA905937
Software OS/version 11.0.0 build 4193-95
as I and many others have said dan bass boost made our wireless speakers and subwoofer pop. we had bass boost and 1-10 bass and treble adjustment in build 10.5 and in 11 they dropped bass boost altogether . please bring bass boost back. the set up in 11 is inferior to the 10.5 and below builds.
I don't know why no one from Roku has addressed this issue. Other than Danny who never came back and answered after it was clear the update knocked out the bass boost menu. I just got a pop up survey from Roku that had an anything else you would like to say. I asked them about the lack of response on this issue on the forum that many are unhappy with. I doubt it will do anything, but at least they could acknowledge it and tell us it is or isn't possible to bring back the bass boost menu.
you still haven't brought bass boost back why?
For those of you who are not satisfied with the Bass performance on the Roku Stream Bar and subwoofer, your concerns are not warranted. Yes Roku took away the Bass Boost option from their dashboard, it threw me for a loop as well… the sound was flat and regardless if you turned the bass up, it would only become boomy. I discovered that if I ran the speakers direct via HDMI and not Bluetooth, the sound was rich and very tolerable. Try listening to the systems via the Roku app and select Pandora, or whatever music app you listen to, and you’ll re-discover the sound that you believe you’re missing. In fact, setting the Bass at +2 and treble at +3, with surround set at 3, you’ll be pleasantly surprised at the setups fidelity… I’m running 2 pairs of the satellite speakers and one subwoofer… Amazingly wide sound stage with excellent bottom end to anchor the sound.
The complaint is warranted. You don't have the bass off option, which was convenient for night time viewing. Now you have to go upteen notches to turn off the bass. Also, how are you running the Roku wireless speakers direct via HDMI? Lastly, Roku could have answered the questions we had.
I see its been a month with all these post about the bass being gone and how horrible the sound is. If some people don't like bass they have the option to turn it off. What about the rest of us? I looked on the settings every day to see if there was an update, whats going on? Robbery
I believe it is, and now that the quarter reports of loss of sales have shown. No one wants to buy anything from Roku especially since they've taken their beautiful sound away, on top of other glitches and bugs
the problem is they have no idea it even existed, so when I and many others have asked to please return the feature they don't understand. because they don't use their own products so they have no clue how to fix them. sad they have gone the way of apple clueless on their updates that make features stop or completely get removed. sad for us that have bought into their ecosystem
