Forum Discussion

KevinH's avatar
KevinH
Newbie
4 years ago

No more bass boost? Audio menu changed

All of my Roku devices no longer have bass boost or surround options.  Has a setting changed or something else?
BCRouk111970's avatar
BCRouk111970
Binge Watcher
4 years ago

Not sure how to get Roku to do this. Please bring back the Bass Boost setting to Roku Audio products. Since the most recent update the sound quality has suffered. I know a lot of people have tried all kinds of combos of the new audio settings but nothing compares to Bass Boost (which is gone). Please if you support this lets try to get Roku to listen.

  • PatBez's avatar
    PatBez
    Channel Surfer
    4 years ago

    Seriously, Roku, I've spent all this $ for surround sound, and you take away BASS BOOST!? switch it back

    • AngelWyngs's avatar
      AngelWyngs
      Binge Watcher
      4 years ago

      I have a 1980s stereo connected from my TV headphone Jack and I just turn up the bass on the stereo it has that capability even from 1980 I don't know maybe new stereos don't and maybe you can't do it on a sound bar

  • Bobbo323's avatar
    Bobbo323
    Channel Surfer
    4 years ago

    I have 4 Roku surrounded speakers, Roku subwoofer, and a Roku Streambar Pro. I was (and still am) really upset that my Bass Boost setting is gone. What are you thinking? Why did you feel it was necessary to do this? I want my old sound settings back

    • erniejohnson1's avatar
      erniejohnson1
      Newbie
      4 years ago

      I agree.  I had Bass Boost until I foolishly reset my Roku Sound Bar because at times it would not turn on.  It doesn't sound the same now without bass boost.. I would not have purchased their sub-woofer if I would have known!!!!  Looking to buy a different sound bar now!!!

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Hi everyone,

      Thanks for the posts.

      We would be more than happy to look further into this issue for you but will need more details. Can you please provide us the following information:
      -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      -steps to reproduce the issue you are seeing 
      -when did you start realize that this feature was missing
      -relevant screenshots so we can better understand the issue

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


      Thanks,
      Danny

      • EP512's avatar
        EP512
        Binge Watcher
        4 years ago

        Danny I already left you the information on my Roku subwoofer and sound bar.  The serial nos.  don't matter.  The software version is 11.0.0 build 4193.  The bass menu was taken out by the last update.   The menu had reduce bass, normal, bass boost or bass off as choices.  The looking into should consist of why was the  reduce bass, normal, bass boost or bass off take out by the update?  It obviously was popular among the forum participants.  There are no errors to screenshot.  The answer we are all looking for is can they do an additional update to restore that menu, instead of the one for bass where you have to use the left right arrows to adjust?