Forum Discussion

suebhoney's avatar
suebhoney
Reel Rookie
6 months ago

i can't get my ONN Roku TV (probably purchased in 2020) to work with a new Roku Streambar SE

I have tried all set-up options - the simple, where it should automatically do everything (nothing came up on the screen to show that it recognized it).  Using the process as if it wasn't a roku tv - I got pretty far with this, but, I didn't have the ARC set and lost the connection and couldn't get it to reconnect after I set the ARC setting.  I held the reset button down for about 15 seconds and then tried again hoping that I could get back to where I was.  I then just tried connecting the digital optical wire and the yellow light just kept blinking.  I only want this for the soundbar, not for the streaming.  I was trying to just hear through channels I get from my antenna.  Any suggestions before I go through the process of returning this?

3 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Hi, suebhoney.

    Welcome to the Roku Community, glad to have you here!

    Thanks for sharing this issue here with us. We'd be more than willing to help. 

    Please note that your Roku TV system must be connected to the internet through Wi-Fi® for the automatic setup process to work. If you connect your Streambar and the setup process does not begin automatically, you need to use the on-screen instructions for a non-Roku TV system.

    For more information, visit this support article: How to set up your Roku Streambar SE or Roku Streambar with a Roku TV system.

    If none of these work, let us know, and we’ll dig deeper to figure it out. Hope this helps.

    Best of luck,
    Emman

    • suebhoney's avatar
      suebhoney
      Reel Rookie
      6 months ago

      I did all that.  I had another device using the HDMI3-ARC input.  I took that out and removed the "definition" of it.  I'm wondering if I need to turn the tv off and unplug so that it gets that totally cleared out it's memory?  

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert
        6 months ago

        suebhoney 

         

        You have to have the Streambar SE plugged into the HDMI-arc input of the Roku tv. Then using the Roku tv remote go into the Roku TV settings an update hdmi-cec devices connected to it. If you want to use the Streambar SE only for sound, put away its remote, only use the Onn Roku TV remote. 

         

        Make sure the optical cable is disconnected when use the arc input.