Forum Discussion

Bonitaj's avatar
Bonitaj
Newbie
2 months ago
Solved

Hisense Roku TV loud sound effects and music drown out the voices

Just purchased a new 58 in. Roku. The sound is terrible. 
The sound effects drowns out the voices of humans. No matter what you are watching. If you turn up volume music and sound effects gets louder and you still have trouble hearing people talking. 

Audio Support
speakers
  • RokuRhea-V's avatar
    RokuRhea-V
    2 months ago

    Hey Bonitaj,

    Thanks for reaching out!

    It seems you're having trouble with audio on your Roku TV. Please try these steps below.

    1. Press the Home button on your Roku remote
    2. Scroll to Settings, then System, and select Advanced system settings
    3. Under factory reset, choose Reset TV audio/picture settings.

    Note: Please make sure not to select the "factory reset everything" option. This selection will delete all of your apps.

    After that, restart your Roku device by going to Settings > System > Power > System restart > Restart Now.

    Let us know how it goes

    Roku Community Team

3 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    2 months ago

    Hey Bonitaj,

    Thanks for reaching out!

    It seems you're having trouble with audio on your Roku TV. Please try these steps below.

    1. Press the Home button on your Roku remote
    2. Scroll to Settings, then System, and select Advanced system settings
    3. Under factory reset, choose Reset TV audio/picture settings.

    Note: Please make sure not to select the "factory reset everything" option. This selection will delete all of your apps.

    After that, restart your Roku device by going to Settings > System > Power > System restart > Restart Now.

    Let us know how it goes

    Roku Community Team

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      15 days ago

      Hello, SusanM73​,

      We are sorry for the delayed response.

      We want to learn more about your issue. Could you please tell us the exact behavior of your issue? Did it happen while streaming a specific app, or does it occur in all settings?

      Keep us posted.

      Roku Community Team