Forum Discussion

zombielover233's avatar
zombielover233
Reel Rookie
2 years ago

Head phone jack on onn TV make it sound muffled unless I have it half in

I have a headphones and when I put them in all the way it makes it sound very very muffled no matter what I do I cannot seem to get it fixed the only think I can get just slightly work as if I have it slightly out but I also causes issue I just want to know if there's a way I can fix this

Audio Support

3 Replies

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi zombielover233,

    Welcome to the Roku community!

    We're glad to help you with your problem with private listening with your headphones. You can restart your Roku device by unplugging the power cable, waiting a moment, and then reconnecting it. If possible, try a different pair of headphones. You can also check that your headphones are working properly by listening to them on another device, and try stopping and resuming the movie or TV show you are watching.

    If the issue persists, please let us know.

    Kind regards,

    Eunice

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi zombielover233,

        Thanks for the update!

        Have you tried contacting your TV manufacturer about this? If not, we would recommend doing that and reporting this. This may be related to a hardware problem. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

        For a list of Roku TV manufacturers contact information, visit our community post here: Contacting Support for Your Roku TV.

        Just get back to us and tell us how it goes.

        Thanks,

        Rey