Forum Discussion

jnovochase25's avatar
jnovochase25
Newbie
10 months ago
Solved

Blue screen of death on my soundbar Roku device

I've never experienced this before but my sound bar Roku device put itself on "safe" And then wanted me to restart the Roku redo the network information and I tried it like 10 times and it would just lead me back to the blue screen of death wanting my network information again. It would take my network information and then say hold on for update and then when the update was done it would bring me right back to the please input your internet network and password so I'm stuck in a circuit nightmare. I don't know how to get a hold of Roku. I hope this is something they can fix maybe? I've always had a Roku device for since they've been available. I have two in the house right now but the other one does not have the speaker. Anyway

  • RokuHaz-M's avatar
    RokuHaz-M
    4 months ago

    Thanks for letting us know! pondgiy13

    I am here to help you out with the issue on your Roku Streambar after going through the updates, it goes bluescreen. Here's what we can try that might help fix the issue. Give this a shot:

    1. Unplug your Roku  Streambar from the wall outlet and from the back of your TV.
    2. While the Roku Streambar is unplugged, kindly unplug the Wi-Fi router from the power source and wait for at least 15 seconds.
    3. Re-plug everything and make sure everything is tightly connected.
    4. Wait for the WI-FI to fully load up and proceed with the setup.

    Here's an additional link for more detailed instructions. 

    Let me know how it went!

    The Roku Community Team

3 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    10 months ago

    Hello! jnovochase25,

    Thanks for your post in the Roku Community!

    We appreciate your reaching out to us regarding your Roku Streambar. We respect the troubleshooting steps you took to fix the issue, and we're glad to assist you.

    • When did it start?
    • How are you powering your Roku Streambar?
    • Please provide us with a picture of the blue screen or error message on your TV.

    For further troubleshooting, please follow the steps below

    Restart your Roku Streambar 

    1. Please tap the Home button of your Roku Remote
    2. Go to Settings> System> System restart> Okay to restart.

    In either case, your Roku device will complete a system restart and hopefully return to regular operation after a moment.

    Restart your Router

    1. Unplug your router and wait for 30 seconds.
    2. Plug in the router and check if the issue persists.

    Reset the network connection

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced System settings
    4. Select Network connection reset
    5. Select Reset connection

    After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

    If the issue persists, connect your Roku Streambar to another network or connect it to your mobile hotspot.

    Please keep us informed about any updates; we will gladly assist you further. We are looking forward to your response.

    Thanks,
    Arjiemar

     

    • pondgiy13's avatar
      pondgiy13
      Newbie
      4 months ago

      After the master reset of my streambar device, I am able to perform the network connection on the screen.

      However, The device then checks for updates and then goes to the dreaded blue screen instead of the home screen to complete the steps you have outlined

      Please advise 

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator
        4 months ago

        Thanks for letting us know! pondgiy13

        I am here to help you out with the issue on your Roku Streambar after going through the updates, it goes bluescreen. Here's what we can try that might help fix the issue. Give this a shot:

        1. Unplug your Roku  Streambar from the wall outlet and from the back of your TV.
        2. While the Roku Streambar is unplugged, kindly unplug the Wi-Fi router from the power source and wait for at least 15 seconds.
        3. Re-plug everything and make sure everything is tightly connected.
        4. Wait for the WI-FI to fully load up and proceed with the setup.

        Here's an additional link for more detailed instructions. 

        Let me know how it went!

        The Roku Community Team