Forum Discussion

jnovochase25's avatar
jnovochase25
Newbie
2 years ago
Solved

Blue screen of death on my soundbar Roku device

I've never experienced this before but my sound bar Roku device put itself on "safe" And then wanted me to restart the Roku redo the network information and I tried it like 10 times and it would just...
  • RokuHaz-M's avatar
    RokuHaz-M
    9 months ago

    Thanks for letting us know! pondgiy13

    I am here to help you out with the issue on your Roku Streambar after going through the updates, it goes bluescreen. Here's what we can try that might help fix the issue. Give this a shot:

    1. Unplug your Roku  Streambar from the wall outlet and from the back of your TV.
    2. While the Roku Streambar is unplugged, kindly unplug the Wi-Fi router from the power source and wait for at least 15 seconds.
    3. Re-plug everything and make sure everything is tightly connected.
    4. Wait for the WI-FI to fully load up and proceed with the setup.

    Here's an additional link for more detailed instructions. 

    Let me know how it went!

    The Roku Community Team

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! jnovochase25,

Thanks for your post in the Roku Community!

We appreciate your reaching out to us regarding your Roku Streambar. We respect the troubleshooting steps you took to fix the issue, and we're glad to assist you.

  • When did it start?
  • How are you powering your Roku Streambar?
  • Please provide us with a picture of the blue screen or error message on your TV.

For further troubleshooting, please follow the steps below

Restart your Roku Streambar 

  1. Please tap the Home button of your Roku Remote
  2. Go to Settings> System> System restart> Okay to restart.

In either case, your Roku device will complete a system restart and hopefully return to regular operation after a moment.

Restart your Router

  1. Unplug your router and wait for 30 seconds.
  2. Plug in the router and check if the issue persists.

Reset the network connection

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select Advanced System settings
  4. Select Network connection reset
  5. Select Reset connection

After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

If the issue persists, connect your Roku Streambar to another network or connect it to your mobile hotspot.

Please keep us informed about any updates; we will gladly assist you further. We are looking forward to your response.

Thanks,
Arjiemar

 

  • pondgiy13's avatar
    pondgiy13
    Newbie
    9 months ago

    After the master reset of my streambar device, I am able to perform the network connection on the screen.

    However, The device then checks for updates and then goes to the dreaded blue screen instead of the home screen to complete the steps you have outlined

    Please advise 

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      9 months ago

      Thanks for letting us know! pondgiy13

      I am here to help you out with the issue on your Roku Streambar after going through the updates, it goes bluescreen. Here's what we can try that might help fix the issue. Give this a shot:

      1. Unplug your Roku  Streambar from the wall outlet and from the back of your TV.
      2. While the Roku Streambar is unplugged, kindly unplug the Wi-Fi router from the power source and wait for at least 15 seconds.
      3. Re-plug everything and make sure everything is tightly connected.
      4. Wait for the WI-FI to fully load up and proceed with the setup.

      Here's an additional link for more detailed instructions. 

      Let me know how it went!

      The Roku Community Team