Forum Discussion

Cyc1on's avatar
Cyc1on
Reel Rookie
2 years ago
Solved

Zeam app says installed not showing

The zeam app which was before known as vuit app shows as installed on my streaming store profile on my web browser. But it is not showing on my home screen. I removed the old vuit app. Not sure on ho...
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  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Cyc1on 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for letting us know about your concern regarding the Zeam app that does not show on your Roku streaming device after being tagged as installed, and we're here to assist. For this matter, we recommend installing the Zeam app directly on your Roku device. To do this, follow the steps below:

    1. Press Home on your Roku remote
    2. Scroll and select Streaming Store 
    3. Search for the keywords on the app that you want to add.
    4. If the app is free, select Add channel; if the app requires a subscription, select OK to start a free trial or purchase a subscription

    Once this has been performed, kindly check app is available on your channel tile list on your Home screen. 

    Keep us posted on how it goes.

    Best wishes,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Cyc1on 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about your concern regarding the Zeam app that does not show on your Roku streaming device after being tagged as installed, and we're here to assist. For this matter, we recommend installing the Zeam app directly on your Roku device. To do this, follow the steps below:

  1. Press Home on your Roku remote
  2. Scroll and select Streaming Store 
  3. Search for the keywords on the app that you want to add.
  4. If the app is free, select Add channel; if the app requires a subscription, select OK to start a free trial or purchase a subscription

Once this has been performed, kindly check app is available on your channel tile list on your Home screen. 

Keep us posted on how it goes.

Best wishes,
Kash

Cyc1on's avatar
Cyc1on
Reel Rookie
2 years ago

It doesn't show from the home streaming store just shows it's installed from my web account streaming for zeam. 

Likely because zeam is a newer app of vuit.

Even with vuit removed does not help to try to find zeam in either streaming store.

There's only some way to remove zeam from my website streaming store since looking at my home screen it is not there.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    The online Streaming Store (accessed via web browser) will show you any channel app that is available in your geographical region and let you install it to your Roku account.  The app itself, however, will then only download to those Rokus linked to that account that are compatible with the channel app. 

    As a result if you have multiple Rokus on your account, a channel may install to some of them but not others.  This can be especially true for newer channels that may rely in features and capabilities that may not be present in some older models.

    Perhaps the Zeam app requires a newer Roku model than the former Vuit app did.  I have not been able to find any info on the Zeam website regarding supported devices - it just says "Roku"..

    In general, if you can find the channel in the Streaming Channel menu option on the Roku device, the channel is both available in your region and compatible with that device, and so it can be installed to that Roku.