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Kukutoo's avatar
Kukutoo
Reel Rookie
10 months ago

Youtube wants me to start an account I want to be a guest still

I watch a lot of youtube, and on one of my tvs it will no longer let me view as a guest. I get a big blue banner saying I have to sign in from my google account (I do not have one). 

I can go to search/games etc, but nothing will open. and cannot open the home page.

Just put a new 4K roku stick on my Samsung tv within the last month, and watching with no issues.

On my roku tv I have not had this problem.

6 Replies

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  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    10 months ago

    Welcome to the Roku Community, Kukutoo!

    Thanks for reaching out. Rest assured that we will help you determine the cause and find you the best resolution possible so you can continue streaming the YouTube app on your Roku.

    Kindly try the following troubleshooting steps provide below to help you:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    We need to make sure that these steps have been done precisely to work. 

    Please keep us posted on how it goes!

    Best regards,
    Carly

    • Baenwort's avatar
      Baenwort
      Reel Rookie
      10 months ago

      I am having the same problem and your steps did not solve it.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        10 months ago

        Hi, Baenwort.

        We appreciate the efforts you've taken to troubleshoot the YouTube app on your Roku.

        If the issue persists after doing so, we highly recommend directly contacting the channel provider for further assistance, as they manage and maintain their app on the Roku streaming platform independently.

        You may reach them here: YouTube Support

        We hope it will get sorted out soon and appreciate you bearing with us in the meantime. 

        Best regards,
        Carly