YouTube TV playback issue
So you closed a discussion on Roku no longer working properly with YouTube tv, by blaming it on YouTube, IN SPITE OF irrefutable proof that the problem is with Roku Express no longer working.
NOTHI...
Forum Discussion
That doesn’t excuse the fact that it is the Roku express that can no longer handle upgrades YouTube Tv made to their platform.
Rather than Roku taking responsibility for an inferior product, they passed it on to YouTube TV. For weeks I have told you that replacing the Roku express with a better model would solve the problem, WHICH IT DOES.
Meaning it is Rokus issue. But rather than say, “yes you’re right, the Roku express isn’t powerful enough anymore”, you’re telling us to contact YouTube tv. To what end? Is YouTube going to DOWNGRADE its app so your bottom end device will run it? NO they aren’t.
So instead of doing the right thing and replacing our Rokus with better ones AND putting out a notice letting future buyers know the Express won’t run YouTube tv, you do nothing.
Not even a discount coupon! And t make matters worse, you’re saying to those who bought a Roku tv to “just use another streaming stick”.
Wow, what a stand up company. NOT! Not everyone can shell out 50-60.00 for a new upgraded Roku. I hope everyone affected by this tells everyone else about the Roku customer service, so they don’t get screwed over too.
I know I’ll be sure to let all my social media accounts know about it.
"That doesn’t excuse the fact that it is the Roku express that can no longer handle upgrades YouTube Tv made to their platform."
Sorry, it doesn't work that way. Once Roku has released a piece of hardware, it's on the app developers to ensure their app works on that device, or else they let their customers know that they no longer support that device. There are many older Roku devices that apps no longer officially support. You haven't stated which model Roku Express you have (there's 9 different versions starting nine years ago), so we don't know exactly what model you are referring to.
One thing I will say is Google doesn't care about supporting older devices. The very first app that was unusable on my original Roku 2 XS was YouTube, and at the time the player was less than three years old. Google writes their apps for the latest hardware, and really doesn't care if older devices no longer work correctly.
One would think support personnel would review previous emails before responding, if they haven’t a clue what is being discussed.
But that’s just the opinion of someone with with 30 years of experience in tech support. I provided extensive research to Roku and spent $$ proving my results.
And not even a thank you to all of us who jumped through hoops to help. Instead we get a “go ask YouTube tv”, and a closed thread.
Thats terrible customer service. And an insult when you get responses from someone who didn’t bother to understand the issue.
Don't bother replying. You don’t have a clue what’s going on, anyway.
Apparently I have more of a clue than you do. Roku has no control over the functionality of 3rd party apps. If Google won't make their app work correctly on an older device, it's not the responsibility of Roku to make it work, and they can't do it anyway as they are not the app developer.
There's only a handful of responses to this thread, and I have read them all. Since I'm not a Roku employee, I have no access to any "previous emails" that you might have provided. All I can base it on is the content of this thread, and you haven't provided anything that makes me think there's any problem with the Roku itself. I've already mentioned the poor support that Google provides for older devices.
