Forum Discussion

SK2024's avatar
SK2024
Reel Rookie
2 years ago
Solved

YouTube TV have to sign in frequently

Did you ever solve your problem about YouTube tv on Roku requiring frequent sign-ins? It now does it to me every time I try to access YouTube tv app.

app feature
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi SK2024,

    A warm welcome here in the Roku Community!

    We understand you're having a problem with the YouTube channel. We're happy to assist you. Please try the troubleshooting steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, select power, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

    If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

    You may reach out to YouTube support here.

    Kind regards,
    John

  • RokuTakashi's avatar
    RokuTakashi
    7 months ago

    Hi, Community users.

    We understand your posts regarding the YouTube TV sign-in issue.

    Let's perform a troubleshooting step to resolve the issue. Refer to the instructions below to address the YouTube TV sign-in issue.

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.

    Once this has been performed, kindly access the app once again and sign-in to the YouTube TV app to see if you notice any improvements.

    We hope this works.

    Best wishes,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    7 months ago

    Hi, TexGuy 

    Thanks for keeping us posted on this thread.

    To assist you further, we recommend that your other Roku TV, which is having the issue, updates its Roku software to the latest version and the YouTube TV app.

    Follow the instructions below to manually check for software and app updates.

    1. Press Home 
       
       on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to manually check for updates

    To update an app on Roku, navigate to the app on your home screen, press the asterisk (*) button on your remote, and select "Check for updates" from the menu that appears; your Roku will automatically download and install any available updates for that app.

    If the issue persists, we recommend reaching out to YouTube TV's support and letting them know about your experience with their app on Roku. Functionalities within their app, like the sign-in error, can be resolved by their support providing a workaround or developing an update to fix the issue.

    Let us know what you find out.

    Thanks,
    Kash

19 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi SK2024,

    A warm welcome here in the Roku Community!

    We understand you're having a problem with the YouTube channel. We're happy to assist you. Please try the troubleshooting steps below.

    • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Restart your Roku device: Press home on your Roku remote, select settings, select system, select power, and system restart.
    • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

    If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

    You may reach out to YouTube support here.

    Kind regards,
    John

    • mhall1's avatar
      mhall1
      Reel Rookie
      11 months ago

      I have had this issue and have been totally frustrated by it.

      I've completed the instructions & reloaded the APP. Note: it is now called an APP not a channel.

      YouTube has been reinstalled on my ROKU TV, however the jury is out if this has solved the issue.

    • TexGuy's avatar
      TexGuy
      Binge Watcher
      7 months ago

      The info work for me too. I don't have to buy a new roku tv now, thank you.

  • SK2024's avatar
    SK2024
    Reel Rookie
    2 years ago

    I had to pay my original home theater/AV professional to work on this issue, and while he was ultimately successful, I could not keep track of him many moves/solutions. I recall that replacing the YouYube channel app was not sufficient. He did a variety of things that almost appeared random! He replaced the app, he used my Samsung TV remote to change items for the TV, he plugged my Roku device directly into my wall outlet so it was not powered through the tv, and he made some changes in my Roku remote. This all took at least an hour. Sorry I cannot help others with precise instructions!

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago
      SK2024 wrote:

      ...he plugged my Roku device directly into my wall outlet so it was not powered through the tv...

      It was most likely this.  An inadequate power supply can cause all kinds of strange problems.

      • SK2024's avatar
        SK2024
        Reel Rookie
        2 years ago

        Sounds clearly possible as power supply can cause other problems. Last night I got a notice on the TV screen that I had insufficient power for the Roku even though it was plugged into the wall outlet. I actually had unplugged it and all other electrical cords to shut everything down after my screen went entirely blank during a movie! To get Roku to work after unplugging it I selected to move it to another outlet on my power bar and then it worked. I have also been getting HDMI notices that require me to unplug everything and that might impact the prongs on the Roku adapter. All very frustrating. For the first time I’m thinking about restarting my old cable TV service, but my other 3 Roku TVs are working fine. 

  • deacon1937's avatar
    deacon1937
    Channel Surfer
    8 months ago

    i have to sign in every time i click tv app. just started this weekk.. no problem until now

    • deacon1937's avatar
      deacon1937
      Channel Surfer
      8 months ago

      just started suddently  several days ago..have to sign in every time i turn on tv 

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        8 months ago

        Welcome to the Roku Community, deacon1937!

        We appreciate you reaching out for support. We'd be more than happy to help you contact the right support for this. 

        Since this is an isolated authentication issue within the YouTube TV app only, we highly recommend directly coordinating this with the channel provider as they develop and manage their app on the Roku streaming platform independently. 

        You may also check our support article dedicated to how to solve playback issues, but if the issue persists after doing so, please coordinate this directly with their Support team. 

        You may reach them here for further assistance: YouTube TV Support | Contact Us

        We hope this will be sorted out soon. 

        Best regards,
        Carly

  • SirB's avatar
    SirB
    Reel Rookie
    7 months ago

    Still happens.  Might fix for a week or two then happens again.  Uggg.  About to quit YouTube subscription. 

    • TexGuy's avatar
      TexGuy
      Binge Watcher
      7 months ago

      Mine went back to signing in all the time again, about a week or two here too.