Forum Discussion

dbcooper_NC's avatar
dbcooper_NC
Binge Watcher
2 years ago
Solved

Youtube delay when using wired headphones to remote

I have an ultra too, and I have the exact same issue.  Approximately 2 second silence when video, or ads start.  After that, audio is fine.  But, for me, only with the wired headphones connected to the remote.  When headphones are disconnected, the audio works as expected.  This started for me about a week or so ago.

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted dbcooper_NC

    If you activate private listening when the video is already playing, playback will stop and restart as the video is synchronized with the audio in your headphones. To avoid this behavior, connect your headphones and activate private listening before you start streaming the movie or TV show. Additionally, any delays in the audio and video can be fixed by unpairing and pairing your remote.

    Re-pair your voice remote to your streaming device

    Put your streaming device in pairing mode:

    1. Remove the power cable from your streaming device
    2. Wait at least 5 seconds
    3. Re-connect the power cable
    4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen.
    5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode.

    Put your voice remote in pairing mode:

    1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
    2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
    3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

    Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

    Moreover, one additional suggestion we would recommend is using the Roku mobile app as a remote and utilizing the feature of private listening. Install it here: Roku mobile app

    All the best,
    Kash

  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi MisterFix,

    Thanks for posting in the Roku Community!

    We will be more than happy to assist you with your issue. Please try to restart your Roku device by pressing the home button on your Roku remote selecting settings, system, and system restart.

    If the problem still persists, please let us know.

    All the best,
    John

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi dbcooper_NC,

    Welcome to the Roku Community!

    We're glad to help you with your problem with delayed audio when using the wired headphones connected to the remote. Please be advised that restarting your Roku device is quick, easy, and can solve most minor issues. Please try to restart your Roku device by unplugging it from the wall outlet and plugging it back in after 30 seconds.

    Let us know if it works.

    Kind regards,

    Eunice

    • dbcooper_NC's avatar
      dbcooper_NC
      Binge Watcher
      2 years ago

      Thank you for the reply!  FYI: I did start a new thread since this one was quite old. 

      But, I did already restart the Roku by way of the "Power" menu option, and it did not solve the issue.  I did also allow the rechargeable remote to completely discharge in an attempt to "reboot" it... no change.

      I will attempt to restart the Roku by removing power, and see if that helps as well, and will post the results here, and in my new thread.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted dbcooper_NC

        If you activate private listening when the video is already playing, playback will stop and restart as the video is synchronized with the audio in your headphones. To avoid this behavior, connect your headphones and activate private listening before you start streaming the movie or TV show. Additionally, any delays in the audio and video can be fixed by unpairing and pairing your remote.

        Re-pair your voice remote to your streaming device

        Put your streaming device in pairing mode:

        1. Remove the power cable from your streaming device
        2. Wait at least 5 seconds
        3. Re-connect the power cable
        4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen.
        5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode.

        Put your voice remote in pairing mode:

        1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
        2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
        3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

        Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

        Moreover, one additional suggestion we would recommend is using the Roku mobile app as a remote and utilizing the feature of private listening. Install it here: Roku mobile app

        All the best,
        Kash