Forum Discussion

Papa2552's avatar
Papa2552
Newbie
7 months ago
Solved

Youtube chat no longer working on tv

Youtube chat is no longer working when watching a livestream with a live chat. I have deleted and reinstalled youtube app. When that didn't work I reset the tv's factory setting and logged back into ...
  • RokuJharra-Q's avatar
    RokuJharra-Q
    7 months ago

    Hey everyone,

    Thanks for posting!

    Just a heads up, the YouTube chat feature isn't available on TVs or streaming devices like Roku. We recommend reaching out to the channel provider for more help since many channels on Roku are managed by them.

    You can contact YouTube Support here: YouTube Support.

    Thank you for supporting Roku and continued participation in our community.

    Best,
    The Roku Community Team

mojaverab's avatar
mojaverab
Reel Rookie
7 months ago

I am having the same problem with my ROKU using the YouTube app.  Just noticed it today.  The option for the live chat does not even appear any longer.  I also subscribe to YouTube Premium and I couldn't find any settings in there to turn it off or on using a ROKU device.  It works on my iPhone/iPad.  I have 4 ROKU devices from 2018--2021.  None of them work, 3 of them are Ultras and the other is the cheapest one they sell.  Also, noticed my Samsung smart TV has the YouTube app and it doesn't work either.  My computer using Chrome browser works just fine.  Something about these YouTube apps is causing a problem???  Does anyone have any ideas?  Anyone know how how to let ROKU knows there's a problem?

mojaverab's avatar
mojaverab
Reel Rookie
7 months ago

Got up this morning and my chat is back on.  I didn't do anything to make it work.  So many things are out of my control.  I feel like I'm just along for the ride.  At least the streaming never stopped. 🙂

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    7 months ago

    Hey everyone,

    Thanks for posting!

    Just a heads up, the YouTube chat feature isn't available on TVs or streaming devices like Roku. We recommend reaching out to the channel provider for more help since many channels on Roku are managed by them.

    You can contact YouTube Support here: YouTube Support.

    Thank you for supporting Roku and continued participation in our community.

    Best,
    The Roku Community Team