Forum Discussion

Lovemyson480's avatar
Lovemyson480
Newbie
2 months ago

YouTube App Not working on Roku HiSense TV

My son has a roku Hisense tv and it’s working he’s able to get on other apps and use them except for YouTube. He has restarted the roku tv twice, then he updated the device and apps. Still wasn’t working. However the app is working on my roku device in my room right across from his that’s 6 feet away. I don’t have a roku tv but a streaming stick. So after that didn’t work he removed the YouTube app and can’t add it back on the roku tv. He tried 3 times and says cannot add app right now. What do we do to fix this he’s always on YouTube. Anyone having these issues, I had to come to the roku site just to get some help. Please help, thank you! 

app discussion
app support

1 Reply

Replies have been turned off for this discussion
  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    2 months ago

    Hi, Lovemyson480 

    We understand that you're experiencing issues with your Hisense Roku TV's YouTube app. Could you please send me a quick photo of the error you get when trying to add the app?

    Looking forward to working with you!

    Roku Community Team