Forum Discussion
RokuTakashi
12 months agoCommunity Moderator
Hi, dandyandy555
Thanks for posting, and welcome to the Roku Community.
We have noticed that you are experiencing problems with the YouTube app, particularly with buffering and freezing occurring after ad breaks. Our team is here to help you resolve this issue, and we recommend performing a system restart as a potential solution.
- Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
- Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
- Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
- You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
If the issue persists, please send us the following details so our team can investigate further.
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
We hope for your response in this matter so our team can investigate further.
Best wishes,
Kash