Forum Discussion

Charlesmiano's avatar
Charlesmiano
Reel Rookie
7 months ago

Xfinity Stream app says not connected to home Wi-Fi network

I deployed Roku and connected to my home network. Every app is working GREAT - with the exception of my Xfinity Stream app (my Live TV). It will not present or play any channels as it says I am not connected to my home network. But I am? I used the app on my Windows PC and on my mobile phone and they are perfect. They are connected to the same network. So I am believing this is a Roku issue and not an Xfinity issue as their app is playing perfect on everything but my new Roku. I have tried all the suggestions here (reset network, reset Roku, delete app and reinstall, etc.). Nothing works. SOOO frustrating. I do not want to go to Firestick but I'm running out of patience and options. Can anyone help?

app playback

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    7 months ago

    Contact Xfinity.  No matter how you look at it, it's their app.

    • Charlesmiano's avatar
      Charlesmiano
      Reel Rookie
      7 months ago

      I believe both Comcast and Roku are responsible. If Roku allowed any app to publish their platform would become useless. I tested the Xfinity Stream app on my Windows PC, my Apple IOS phone, my sister's Galaxy Android OS phone and my Samsung (Rizen OS) TV - works perfect on all of them. However, they are not the platform I chose to use for my (aggregated) entertainment - Roku is. Hopefully Roku will leverage their relationship? I know it's a long shot they will solve but I do not want to move to Firestick and I am not moving off of Xfinity (not in love with YouTube TV) so I'm working this forum in hopes of answer or solution.

      I am working with Xfinity support in background. Anyone else have anything to offer? Would really appreciate it.

  • guy9's avatar
    guy9
    Newbie
    5 months ago

    Issue with Xfinity Remote for the Xfinity Stream App

    If you're using an Xfinity remote with a TV that does not have a cable box (an extra TV using the Xfinity Stream App), you may experience occasional issues with the app. The remote for these TVs is different from the one that controls the main TV with the Xfinity box.

    To troubleshoot:

    1. Using the remote, go to the Xfinity Stream App and highlight it—do not open it or press OK.
    2. With the app highlighted, press the Star (*) button on the remote.
      A drop-down menu will appear.
    3. Scroll down to “Reset App” and press OK.
    4. Wait for the app to reset and then try using it again.

    If that doesn't resolve the issue:

    1. Repeat the steps above to bring up the drop-down menu.
    2. This time, select “Log Out”, and then log back in once prompted.

    These steps have consistently fixed any issues I've encountered.