Forum Discussion

Jaymotor's avatar
Jaymotor
Newbie
11 months ago
Solved

Xfinity stream app only shows purchases

I tried removing app, reinstalling after logging back in- same problem. Roku device has latest software. Tried shutting everything down and restarting-same problem. 

  • RokuERey's avatar
    RokuERey
    11 months ago

    Hi Jaymotor,

    Welcome to the Roku Community!

    Thanks for letting us know about this issue and for trying to troubleshoot. If the troubleshooting steps don't work, we suggest reaching out to the channel support team for extra help. They might need to give an update to fix this. It's important to note that Roku only hosts the channels available on the platform.

    You can reach them out here at Xfinity Customer Service - Contact Us.

    Just get back here and share with the Community if you need help.

    Best regards,
    Rey

9 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    11 months ago

    Hi Jaymotor,

    Welcome to the Roku Community!

    Thanks for letting us know about this issue and for trying to troubleshoot. If the troubleshooting steps don't work, we suggest reaching out to the channel support team for extra help. They might need to give an update to fix this. It's important to note that Roku only hosts the channels available on the platform.

    You can reach them out here at Xfinity Customer Service - Contact Us.

    Just get back here and share with the Community if you need help.

    Best regards,
    Rey

    • Jadiii's avatar
      Jadiii
      Reel Rookie
      5 months ago

      Was this ever resolved? I have 3 roku in my home all on same network. 2 are a couple of years old and they work fine and I have access to all of my Xfinity content and live TV but the new TV model I can only see past movie purchases I have made.  Clearly not an Xfinity issue if the Xfinity stream app works on other devices. I have done all of the recommend restarts, deletes, re-installs recommend.  Please advise. 

      • renojim's avatar
        renojim
        Community Streaming Expert
        5 months ago

        Jadiii, Xfinity is solely responsible for how their app works.  No one from Roku could possibly help other than to give the old remove/restart/reinstall advice.

  • WaltNich's avatar
    WaltNich
    Newbie
    5 months ago

    It is obvious that Roku is in denial.

    If they had a fix, it would be fixed. Problem looks to be over their head.

    Xfinity is competitor, don't expect them to help either.

    Expect that when they speak up again they will put it on you.

    imho

     

    • andyross's avatar
      andyross
      Roku Guru
      5 months ago

      Roku has nothing to do with it. The app is written by Comcast. It talks to Comcast servers to check what services are available. Maybe there is a limit to the number of Internet connected TV devices they will allow?

      Other than verifying the correct WiFi and Comcast account are being used, it's up to Comcast to figure it out.

      Comcast does have their own community forum: https://forums.xfinity.com/ 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      5 months ago

      Hi, WaltNich 

      Thanks for posting, and welcome to the Roku Community.

      In-app purchases and subscriptions are directly managed by the channel provider. It is recommended to contact Xfinity directly and inquire for further assistance. Their support team can advise you with a resolution to address the issue.

      To contact them, kindly refer to Xfinity Support

      We hope this will be resolved soon, and let us know if you have further concerns or inquiries.

      Thanks,
      The Roku Community Team.