Forum Discussion

Jaymotor's avatar
Jaymotor
Newbie
12 months ago
Solved

Xfinity stream app only shows purchases

I tried removing app, reinstalling after logging back in- same problem. Roku device has latest software. Tried shutting everything down and restarting-same problem. 
  • RokuERey's avatar
    RokuERey
    12 months ago

    Hi Jaymotor,

    Welcome to the Roku Community!

    Thanks for letting us know about this issue and for trying to troubleshoot. If the troubleshooting steps don't work, we suggest reaching out to the channel support team for extra help. They might need to give an update to fix this. It's important to note that Roku only hosts the channels available on the platform.

    You can reach them out here at Xfinity Customer Service - Contact Us.

    Just get back here and share with the Community if you need help.

    Best regards,
    Rey

RokuERey's avatar
RokuERey
Retired Moderator
12 months ago

Hi Jaymotor,

Welcome to the Roku Community!

Thanks for letting us know about this issue and for trying to troubleshoot. If the troubleshooting steps don't work, we suggest reaching out to the channel support team for extra help. They might need to give an update to fix this. It's important to note that Roku only hosts the channels available on the platform.

You can reach them out here at Xfinity Customer Service - Contact Us.

Just get back here and share with the Community if you need help.

Best regards,
Rey

  • Jadiii's avatar
    Jadiii
    Reel Rookie
    7 months ago

    Was this ever resolved? I have 3 roku in my home all on same network. 2 are a couple of years old and they work fine and I have access to all of my Xfinity content and live TV but the new TV model I can only see past movie purchases I have made.  Clearly not an Xfinity issue if the Xfinity stream app works on other devices. I have done all of the recommend restarts, deletes, re-installs recommend.  Please advise. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      7 months ago

      Jadiii, Xfinity is solely responsible for how their app works.  No one from Roku could possibly help other than to give the old remove/restart/reinstall advice.

    • andyross's avatar
      andyross
      Roku Guru
      7 months ago

      I believe the Xfinity app will only show live TV if you have a TV subscription, and it is connected to your home network. Verify that it is on the right WiFi network.

      • Jadiii's avatar
        Jadiii
        Reel Rookie
        7 months ago

        Thank you.  I have other Roku devices in the same home / same network that work fine. Just not the newest TV.