Thanks for the post.
For more information that those specific error messages that you are experiencing, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
You can reach Xfinity support here: https://www.xfinity.com/support/
Thanks,
Danny
Bunk, tec support there never seems to be a problem.
I too am having buffering problems. I wouldn’t care except I’m paying for subscriptions that I cannot watch
I’m having the same issues. Buffering, same error message. Started about 2 weeks ago. I suspect it has something to do with the latest Roku update. Is it possible to go back to the previous version of Roku? Thanks.
Thanks for the post.
Can you please provide more specific information about the issue you are experiencing? Please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more detailed information, we will be able to assist you further.
Thanks,
Danny
Problem is playing back a recorded video. It plays on the TVs that are using xfinity boxes, but not using Roku. It can play from the beginning, but can't play resuming. Error: The Video Cannot Be Played. Error: TVAPP-00306.
Model 3810X-Roku Streaming Stick+
SN YH00DP676201
SW version 11.00 build 4193-50
Device ID 21309D676201
