Forum Discussion

llgrubbs's avatar
llgrubbs
Reel Rookie
5 years ago

Xfinity buffering and stoppage (and other channels too)

I've used Xfinity Stream with ROKU on three TVs (not smart TVs) for at least 3 years and seldom had a problem.  Within the past 2-3 months, Xfinity Stream, Prime and other channels have become increa...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

llgrubbs

Thanks for the post.

For more information that those specific error messages that you are experiencing, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Xfinity support here: https://www.xfinity.com/support/
 

Thanks,
Danny

llgrubbs's avatar
llgrubbs
Reel Rookie
5 years ago

Danny, that's the Roku boilerplate answer.  Xfinity has one like it, pointing subscribers to Roku.  And yet the problem has gone on for years, based on the age of related posts in both community forums, and has not been resolved by either Roku or Xfinity.  

  • Xra's avatar
    Xra
    Newbie
    5 years ago

    Same issue here.  Just started a few months ago. Tried all the “fixes” suggested for both Roku and Xfinity but to no avail. Very disappointing.