Why won't Disney Plus subtitles turn off?

Thanks for reaching out. Try pressing the * button during playback and access the option menu to turn closed captions off. You may also need to log into your Disney+ account online, and check your settings to see if this is enabled anywhere. These settings may carry over from your account into the channel/app automatically.

If you need more help, please contact Disney+ support to report the issue you're seeing with their content. You'll want to cite the model of device you are using, along with the title you are watching so they can take a closer look.

Let us know what you discover!

Thanks,
Tanner

I found the answer. I have the same TCL. Go to the home screen and highlight the Disney Plus App, once highlighted push the * button on your remote. It will bring up a menu for the app. Select update, it will update your app and the subtitles should be off. That worked for me at least

Hey there i had the same issue today, subtitles came on out of no where, there are NO options in the Disney+ app on my roku to turn them off, or any other settings that can control settings like that, the only thing i could do was press * on my roku remote and that is took me to the settings for the tv not the app, and of course the closed captioning option was turned off, i tried to update the app, it was up to date, i tried unplugging the tv, i reset the roku from the roku home screen, i tried checking my disney+ app settings from my account online again no such options, and i tried every other suggestion i could find from the internet, NOTHING worked, so i removed the Disney+ app from my roku, and then readded it, logged back in and subtitles were gone, apparently this is a glitch within the app itself, u can remove the app by going to the roku home screen, go to the Disney+ app, press * button on remote, go to remove channel or app option, click on it, then go to roku home screen search, type is Disney+ and proceed to download the app.