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A2020's avatar
A2020
Channel Surfer
5 years ago
Solved

Why is the Peacock channel not appearing on my Roku Express?

1. Roku's website informs me that I have successfully downloaded Peacock channel.

2. I signed up for Peacock Premium on Peacock's website and that website lists Roku Express as a supported device.

3. There is no sign of Peacock channel on my Roku Express. I have restarted, unplugged, and searched high and low. Peacock channel does not appear.

  • Check WHICH Roku express model you have. Go to System/About to check the model number, then see if it's in the list below:

    Roku:
    Roku 2 (4210X model only)
    Roku 3 & 4 (model 4200X or later)
    Roku Streaming Stick (model 3600X or later)
    Roku Express/Express+ (model 3900X or later)
    Roku Premiere/Premiere+ (model 3920X or later)
    Roku Ultra/Ultra LT (model 4640X or later) 
    Roku TV and Smart Soundbar (model 5000X or later)

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  • Check WHICH Roku express model you have. Go to System/About to check the model number, then see if it's in the list below:

    Roku:
    Roku 2 (4210X model only)
    Roku 3 & 4 (model 4200X or later)
    Roku Streaming Stick (model 3600X or later)
    Roku Express/Express+ (model 3900X or later)
    Roku Premiere/Premiere+ (model 3920X or later)
    Roku Ultra/Ultra LT (model 4640X or later) 
    Roku TV and Smart Soundbar (model 5000X or later)

    • A2020's avatar
      A2020
      Channel Surfer

      Uh-oh. I have a Roku Express 3700X, which is an older model than the 3900X. So I'm out of luck. Instead of buying a new Roku (I've owned three and I've had a number of issues with each of them, and a spotty history of support), I may be in the market for a new TV -- with an internet connection that would eliminate the need for Roku and a bigger screen than my 10-year old Samsung.

      • GC83's avatar
        GC83
        Newbie

        Yep.  Time for a New TV. Can’t cast to my old TV either.  Watching the tour on my phone.

    • MISR's avatar
      MISR
      Binge Watcher

      I have a 

      Roku 2 (4210X model) but I find I have no access to a PEACOCK TV APP.

      what gives?