Forum Discussion

Sanjesh's avatar
Sanjesh
Newbie
6 years ago
Solved

Why is the Hallmark Movies Now app not working on my Roku device?

The Hallmark Movies Now  channel on my Roku is no longer working.  I can select a movie but when I try to hit play, it makes the noise but does NOT play the movie.  I want to delete it and reload i...
  • bdpopeye's avatar
    bdpopeye
    6 years ago

    We had the same issue. Hallmark told me to;

    Levinne (Hallmark Movies Now)

    Feb 9, 12:05 PM PST

    Hello XXXXXX

    You have reached Hallmark Movies Now Customer Care!

    We do apologize you're having troubles with our app. I have a few basic steps that might fix your issue:

    1) Try logging out of the app and then logging back in
     
    *** Logging out of Hallmark and logging back in fixed the issue for us. ***

    2) Try turning your device off and then back on
    3) Try reinstalling the app

    Please be noted that due to international licensing restrictions Hallmark Movies Now only works within United States. Mirroring from a device to your TV, via an HDMI cord, is not supported on by our site or app.

    If none of these work please let me know if you have any more details that can help diagnose your issue that would be helpful.

    Please email us at support@hmnow.com if you need further assistance. Our Customer Care Team is available via phone from 9am-5pm PST Seven Days a Week at 1-844-446-5669 (1-844-4-HMK-NOW).

    Best regards,

    Levinne
    Care Advocate
    Phone | 1 (844) 446-5669
    Email | support@hmnow.com

     

wirts099's avatar
wirts099
Newbie
6 years ago

i have this same problem and can't seam to get it fixed what is going on with it and i don't have a number to call to get it fixed why can't they just fix it for everyone that has it. 

maryndave1999's avatar
maryndave1999
Channel Surfer
6 years ago

wirts099

Hello. You have to contact Hallmark support directly. Roku can't/won't help you. 

EMAIL: support@hmnow.com 

PHONE: 1-844-446-5669 (1-844-4-HMK-NOW)

I had the best success calling them and explaining the problem. Have your Roku subscription information available and explain the problem. Know approximately when you signed up for the service. I did have to call back several times to get it all squared away, so hang in there.   

In my case it involved first cancelling the subscription on Roku, filling out an online form back at Hallmark and entering a code they gave. Don't do anything until and when you are instructed to do it. 

I had to sign up for Hallmark Movies Now at first through Roku. That was part of the problem since a "platform change."  Now the subscription is through Hallmark. They did in essence give me a credit for another year so it did work out okay. 

Good luck.