I have the exact same problem, getting the same message. I have wasted so much time with AT&T support, they have been no help.
I am transferring from DirectTV satellite to streaming. I am able to login with my iPad, but all three Roku boxes get the same sign on error message. On the phone with tech support for over 3 hours with no results.
Hi everyone,
Thanks for the posts.
Does the issue only occur on DirecTv or across other channels installed on your Roku device?
If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > System restart > Restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?
Moreover, if the issue continues even after attempting the suggestions above, follow RokuDanny-R's suggestion.
We appreciate your understanding.
All the best,
Kariza
I just ordered Directv Stream last week, and I am having the same issue with my roku sticks. HELP! Reinstalling does nothing.
Thanks for the post.
For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
Thanks,
Danny
