Forum Discussion

treasuredphotos's avatar
treasuredphotos
Channel Surfer
2 years ago
Solved

Why does Roku Failed to Load

Roku would start and show apps, however, if clicked on What to Watch or Live TV it says Roku Failed to load (or something like that). It would show empty boxes that would have had a show to watch. If I open any other app like Pluto, I would get the audio but, no video. What is going on?

App availability
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thank you for posting here in the Roku Community, treasuredphotos!

    We appreciate you for reporting the playback issues you've been experiencing with your Roku, and we'd be happy to find you the best resolution for this. 

    Before we proceed, did you recently make any changes to your network connection? Also, have you tried rebooting your Roku player to see if this will make any difference? If not, we highly recommend so. You can perform it by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. 

    We would also recommend restarting your router. For more information about this, you may refer to our support article dedicated to solving playback issues.

    Keep us posted on how it goes and we'll continue assisting you from there.

    Thanks,
    Carly

3 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Thank you for posting here in the Roku Community, treasuredphotos!

    We appreciate you for reporting the playback issues you've been experiencing with your Roku, and we'd be happy to find you the best resolution for this. 

    Before we proceed, did you recently make any changes to your network connection? Also, have you tried rebooting your Roku player to see if this will make any difference? If not, we highly recommend so. You can perform it by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. 

    We would also recommend restarting your router. For more information about this, you may refer to our support article dedicated to solving playback issues.

    Keep us posted on how it goes and we'll continue assisting you from there.

    Thanks,
    Carly

    • treasuredphotos's avatar
      treasuredphotos
      Channel Surfer
      10 months ago

      I'm sorry I did not realize I had gotten a reply. Whatever caused the problem, it did go away.  I cannot remember what I did.  I forgot to reply to let everyone know the problem was fixed.  

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        10 months ago

        Hi, treasuredphotos.

        Thanks for keeping us posted.

        No worries at all! We're glad to hear that everything has been sorted out. For future assistance, feel free to reach out anytime you need help or create a new thread for different concerns. We would be more than happy to continue assisting you in the best way we can.

        I hope you continue to have a Happy Streaming! ğŸ’œ

        Best regards,
        Carly