Forum Discussion

Mionephoenix's avatar
Mionephoenix
Reel Rookie
5 years ago

Why does Netflix keep stopping / freezing on Roku?

For about the last week my Netflix channel is very slow and then freezes while trying to stream on my TCL Roku TV. I checked for updates, nothing. I deleted and re-downloaded the channel, nothing. My...
Netflix Troubleshooting
RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi VideoHamster,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing: 
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?

Please be guided through this link if you are experiencing any channel playback issue in the Roku device: How to resolve a channel playback issue | Official Roku Support
Please keep us posted and we'll continue assisting you from there.

Best regards,
Mary

Aeh2's avatar
Aeh2
Reel Rookie
4 years ago

Hi Mary. I am having same issue.  Here are my responses:

1. Roku TV

2. When viewing Netflix only 

3. no error messages

4. reconnect network; cut power and reboot. Not feasible to keep doing that. 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi Aeh2,

    Thanks for posting in the Roku Community!

    We'd like to take a closer look to see if there's anything else we can suggest to help.

    Have you tried getting the latest Netflix channel version by checking for a channel update using your * button on the channel tile, or going to Settings for a System Update there? Then, restart your player. If the issue remains unresolved, I'd recommend reaching out to Netflix directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist.

    You can reach their support team here.

    Please keep us posted on what you find out.

    Best regards,
    Mary

     

    • NetflixBlows's avatar
      NetflixBlows
      Channel Surfer
      4 years ago

      I’m sorry I don’t have a solution for you except that I never use the built-in TV apps because this always happens. I just buy the latest Roku used from Amazon for about 20 bucks. And it works for about three years and then I get another one.

      What I find hilariously ironic is that half the people can’t stop Netflix from playing when they don’t want it to, and the other half can’t play it at all. I guarantee you Netflix is the problem not Roku. They don’t write the channel apps, each streaming company does this and since your Roku works fine for all the other apps, the problem is in the Netflix app.

       

      I also use a Kodi box to stream. These are third-party unofficial plug-ins but I am able to stream Hulu and Netflix and Prime from the Kodi box and I can do it my own way. It will use whatever Kodi interface you choose and not the streaming services interface. No annoying ads no suggestions no auto play ( unless you want it) which is nice if you’re used to Kodi.

      I’ve noticed I use a lot less Netflix since their apps have become so terrible.