HeatherFlower71: Thx for the comment. Yeah, I tried asking things on another couple of threads too (like "The Weather Channel (TWC) App Crashing when loading") but kept getting the same advice. Another user (KrisL) on that other thread reported the same problem this week.
So, the steps of (a) canceling the subscription, (b) removing the channel, (c) Power restart (either unplug or do it using the menu), (d) adding channel back, (e) logging back in, and (f) even RE-subscribing again......is useless. Nothing useful from Weather Channel streaming support by email (the only way to have any contact with them as I know of)....just sorry, please be patient, etc. I mean, it's been a week already....
I had about 5 different Roku Support tickets (chats) that didn't do anything. The 6th ticket of today was actually USEFUL....they gave me a full refund!
Sad....we really wanted to watch those shows.
Exactly the same thing from my systems, I have three different Roku systems experiencing the exact same symptoms as described here. Response from TWC support is "We are aware and are working on a fix" two weeks ago. I'm going to keep flooding them with support requests until this is fixed. The on demand content was 90% of the reason I subscribed.
Before posting this I wanted to be sure, as sure as I could be anyway. So, everyday since I opened the ticket with weather channel app support I tried updating the app. Highlight the app in the home screen, hit the star button, you all know the drill. Last week there was actually an update, the app finally updated for me and the on demand content has been working as expected for over a week now. Weather Channel App version 4.4 build 18. TCL TV Roku System is Version 11.5.0 build 4312. Also, that update fixed the issue on a Roku stick plugged into another Samsung TV.
We have been made aware of an issue which is affecting On-Demand Video for some of our users. We apologize for any inconvenience. Our team and IT experts are working tirelessly to get On-Demand video restored as quickly as possible. As soon as we have an update, or resolution, we will let you know ASAP.
At least they aren't pointing the problem back at Roku..
Well thanks for the response. This has been going on for a long while. I was excited to see new episodes of Highway Thru **bleep** on Demand and then it quit working.
Heather
Yes, it appears it is a Roku problem. I installed it on my Firestick and it resumed High Thru **bleep** that left off from when this problem started. So it works fine on Amazon Firestick or TV.
Same thing going on today January 24th. Kicks you back out to the Roku Home Screen. Getting real old.😑
I came on here specifically to research this issue. I'd already tried most of the things suggested. As for it being a "Roku issue" because on demand works on Fire TV, etc., that's not necessarily true. The app for the platform is from the channel, not from Roku itself and for each platform the app coding will be different. It would appear that either Weather.com hadn't updated its Roku app when the new Roku software was updated (sometime in December, IIRC) or they did but had a bug in it. In either case, you'd think almost a month into the issue they'd have it fixed.
Well, I'm still running into problems. I finally got the app updated (for a week or so it just told me I had the latest version) and then on demand worked. But I came back the next day and I just had the "loading circle" spin on the screen. I then deleted the app, reinstalled it, and on demand worked again. But, again, after shutting it down and coming back a day or two later, I get the same issue. If I want to watch on demand, I have to delete the app, reinstall it, sign back in, then everything works as it should as long as I'm on the app or come back that same day.
After removing a channel, best practice is to restart your Roku to clear its memory cache before reinstalling the channel. Without the restart you may not get a clean reinstall.
Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System.
