Washed out colors when streaming YouTube TV or Live Sports
Same exact issues here. Roku Ultra 4800X. First one is Roku, 2nd with native TCL App. No settings changes.
Forum Discussion
Hi wlasley Welcome to the Roku Community!
Thanks for sharing your experience with the picture quality on your Roku Ultra! I'm happy to assist you.
To help better, can you let me know if this issue is happening only on this channel? Also, it might help to update the app. Just highlight it, press the * button, and select the "Update" option.
Looking forward to hearing from you!
Best,
The Roku Community Team
Thanks Jharra, the ONLY channels/programming with this issue is Live 4K through the Roku. (I stream through You Tube TV.) This is ALL the live 4K - so far, NBC, FoxSports, and ESPN. and i will try the * suggestion tonite on the 7:00 pm game on Fox: Maryland at Ohio State. Once I do that, if it comes in properly, if i change to another game or program and wish to return to live 4K will i have to do the * again or will that stick?
Thank you for your update!
To help us investigate this issue further, please provide the following information.
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Channel build version
Looking forward to your response!
Thanks,
The Roku Community Team
