Unable to view Acorn TV after subscribing getting an error code

Hi, David. The Support Team requested my Roku device serial number, which I supplied earlier today. I'm waiting to hear back from them. If they don't post here with a solution, then I'll post something to describe the outcome. I think there was just a glitch somewhere, and the Support Team should be able to resolve the issue.

Best,

Ruggles

Hi David19481,

Thanks for your first post in the Roku Community!

For us to better understand the issue you are experiencing, can you please provide us with more detailed information about the issue you are experiencing? 

With more detailed information, we will be able to assist you further.


Best regards,
Mary

Inhave the same problem - this is an Roku issue. Why do they let you sign up for Acorn through Roku - bill you and take your money and not provide the service. Roku somehow does not inform Acorn that you have signed up and paid. We previously subscribed directly through Acorn and had no problems but let the subscription expire and resigned up through Roku. Big Mistake. 

So we paid for Acorn through Roku but Roku cant deliver and Acorn doesn't seem to know that we paid up through Roku as someone already mentioned.  

Roku please refund my money so I can subscribe directly through Acorn.

Stan 

Wanted to see a show, renewed Acorn TV, but should have known better. The renewal shows on Roku. Can't get beyond the login and a page that told me when I cancelled before and do I want to renew.  Roku TV won't show the channel.  Acorn TV app tells me that "you have already subscribed to Acorn TV via Roku. Please use the credentials you used when you subscribed to Sign n. 2500-000000-607"

(so yes, it's a Roku issue)

I've tried adding the app, making sure Roku is up to date, restarting the Roku device, and checking for app updates for Acorn TV (which has a different look than when I last subscribed). I cannot remove the Acorn TV app; there is no prompt to remove it, even after restarting the device.

The subscription shows on the Roku side. It prompted me for a trial, not an account restart, which is probably part but not all the issue. Roku has had issues for years with some services that it allows you to subscribe on the Roku side but the service also has it's own login. 

The Acorn TV side, despite showing © 2024 RLJ Entertainment, Inc. at the bottom, doesn't go beyond an account screen telling me when I last subscribed (in 2023), and a button to renew, which goes to a mostly blank screen.

Really fed up with this. 

Doesn't work for me. Even with logging out, logging back in, and when logging out and trying an app restart, checking for app updates. The Acorn app has no delete option for me anymore. 

Also, you might need to log out of Acorn TV on your Roku device and log in again. Whew, what a nightmare to correct it. 

Thank you for your suggestion. I logged into my Acorn account and discovered that they do not show any subscriptions for me at all. Their support advice was as follows:

Please log in to Roku.com to manage your Roku-originated subscriptions. Acorn TV's customer service is unable to cancel or issue refunds for accounts purchased through Roku. To determine if you purchased your membership from Roku, log in at www.acorn.tv and visit the Account Status page. Under "Billing Information" you will see a note that identifies your account as a Roku or iTunes-originated account. If you do not see a note, you have a standard Acorn TV membership.

I did start my subscription on the Roku device, and Roku billed my credit card. My account page on Roku.com shows that I have an active subscription to Acorn TV billed through Roku. Because the Acorn TV web site does NOT show an active subscription for me at all, Roku must be the source of the problem. Roku needs to clear up the issue so I can watch the channel that I've paid for. Thank you.

Hi Rose13,

A warm welcome here at the Roku Community!

We regret hearing about this concern regarding your Acorn TV subscription.
It will be more effective if you directly contact our Account-Billing team, as they are the best ones who can further assist you with this.

Visit our Account and Billing Support page and choose the "Account, payments, and subscriptions" category. There should be an option where you can talk to one of our live representatives.

If you need further clarification and assistance, let us know.

All the best,

Janadee

Hi RA13 Rose13 

Thanks for reaching out here in the Roku Community!

We understand that you're having trouble with Acorn TV. This is not the streaming experience we desire our customers to have. We'll need information from you to work into the issue.

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Does this issue occur specifically on Acorn TV  through The Roku Channell? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Steps to reproduce the issue you are seeing.

Once we have this information, we'll be able to investigate further.

All the best,
Kash

Hi ppmd,

Greetings from the Roku Community, and thanks for keeping us posted!

We'd love to further investigate this issue. Are you directly subscribed to the channel provider or through Roku Pay for confirmation?

We'll wait for your response.

Thanks,

John