Unable to stream or loading issue with The Chosen channel

Hi Gmiller777 AngFill,

A warm welcome here in the Roku Community!

We appreciate you for reaching out about this issue with this channel. The lock icon usually indicates which episode requires additional login to access. In this case, we would recommend reaching out to the channel support team for further assistance. Most of the channels on Roku are handled directly by the channel providers themselves.

Feel free to report back here in the Roku Community if there's anything else we can do to further assist you.

Thanks,
Rey

Byutv worked ty

I can't even cast it to the tv..

I also have similar problems with my newly installed LG model C3 smart TV.  Since this TV's system does not have inherent support for Roku, so I configured my 3810x Roku as a streaming device.   All TV apps except the Chosen App anomaly seem to playback sufficiently.   While The Chosen seasons 1 - 3 episodes and their respective discussion videos perform playback correctly, the new season 4 unlocked episodes and respective discussion videos specifically will video-lock (freeze) about 4 seconds after launch, while their audio portion continues.  Eventually a non-numbered playback error prompt is displayed.  I verified use of the latest Roku version 13 and latest Chosen version 2.3 .  Appreciate your help

sorry but your solution is a band-aid, not a solution

Yes, I posted earlier that the Chosen app support has a huge update from Roku.  Open the app, update the app and all should be good to go!  As of this morning, mine works perfectly.

Mine was doing the exact same thing last night. I tried updating the App and it still did not work. However, this morning, I tried updating the App and it did update. Everything is actually working now but it has all episodes from season 4 locked. I do not understand this at all. I did notice that they have the livestream of season 4 episode 1 on the App and it will work. So, maybe try updating your App again and see if it will work for you.

I had same issue with Roku. I am also having issues with Firestick where on two of my firesticks, I cannot even download the Chosen app because it says UNAVAILABLE. That is just great. One firestick I have did have it and is fine. Works also on my phone but this whole tech thing should have been something they communicated clearly to people before this went live tonight because I am sure certain versions of their platform cannot run it. 

So frustrating! Hoping there will be a solution soon to the Chosen App crashing constantly and then the screen on the tv going blank. 

Hi Community Users,

Welcome and thank you for posting in the Roku Community!

We understand that you are experiencing issues with The Chosen channel, and we're here to help.

In order to help you resolve this issue, we highly recommend following these steps:

• Fully close The Chosen: First, completely exit the channel and all other apps or programs running in the background, then try opening it again.
• System restart: Turn off your device or go to Settings > System > Power or System restart (and the modem and router, if applicable). Wait a few minutes, then power back up.
• Uninstall and Reinstall: highlight the channel, press the star (*) button on your Roku remote, and select "remove."

For further troubleshooting, please visit our support page on How do I resolve channel playback issues. If the issue persists after following the steps above, we highly recommend contacting the channel providers directly. Many channels/apps on Roku are created, maintained, and updated by the channel providers themselves.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Best regards,
Jharra

Did you verify that S4 ep1 can be viewed in its entirety on a computer? If so, can it be cast to a tv, or does everyone need to gather around the computer? I don't have one, so I'm asking 🙂