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Mulsovia's avatar
Mulsovia
Reel Rookie
2 years ago
Solved

Unable to stream or loading issue with The Chosen channel

The app is not working at all on my Roku TV as promised.  Not only does the TV not respond to the app, it won't even cast from my phone's The Chosen App.  I don't know whose dropping the ball, but someone needs to pick it up!  

The app shows up on the TV when downloaded but when I try to play S4 E1, it clicks into season 3?  Weird.  If I try it again, my whole TV locks up!  Not a happy camper. ðŸ˜’

I've gone through all he recommended trouble shooting from both Roku and The Chosen App website.

I can watch from my computer but more than one of us would like to watch together.  Anyone have luck??

app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Community users.

    We appreciate your post regarding the current issue you've encountered with the Chosen channel.

    Please be informed that the channel provider of The Chosen channel is aware of the issue and is working on an update to resolve it. Once the channel provider releases more details about the official app update, we'll follow up on this thread.

    For more information, you can contact the channel provider at The Chosen TV Support

    Please keep us posted and we'll continue sharing feedback with the channel provider to help investigate this issue.

    Best wishes,
    Kash

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  • msmary777's avatar
    msmary777
    Reel Rookie
    2 years ago

    I'm having the same problem.  I can watch on my iphone but I don't want to.  Screen is too little.  I want to watch it on my TV

  • tllady88's avatar
    tllady88
    Newbie
    2 years ago

    Same here! Super disappointed. We’ve been moving and finally got a break to actually sit and watch tv and we can’t! I even deleted the app, re-installed it, changed the password…nothing. Not happy at all! 

  • Dk73's avatar
    Dk73
    Newbie
    2 years ago

    I'm also having the same issues. I can't connect the app to my Roku and there is no option to cast to my TV.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Community users.

      We acknowledge your concern regarding The Chosen App.

      Kindly be advised that the channel provider has been made aware of the issue, and they are now working on an update with the app. You can refer to Ctluther's post above this thread regarding the response of the channel provider.

      Once an update has been officially released, you can update the channel by Highlighting it on your channel lineup on the Home Screen, then press the Star (*) button where you can see the "Update" option.

      We hope you find this information helpful. Please feel free to contact us for any further concerns or inquiries.

      Best wishes,
      Kash

  • JudyG's avatar
    JudyG
    Newbie
    2 years ago

    It’s Wednesday, June 5.  I decided to delete the app since it wouldn’t update. However, when I tried to download it again, I found it’s no longer available in Roku’s Streaming Store. My TV is a Samsung with an external Roku connection. 
    Personally, I’m disappointed with the instruction that we trouble shoot this with our carriers. As an oldie goldie old lady, that’s not really something I can easily do. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      JudyG, it looks like it can still be added from the Channel Store website, but until The Chosen fixes their junk app, there's not much sense in it.  Roku has nothing to do with it and cannot and will not fix someone else's app.

  • sibsib's avatar
    sibsib
    Binge Watcher
    2 years ago

    A new version of The Chosen app was published this morning, Thursday, June 6, that resolves these issues. 

    Please update your app by highlighting it in the channel grid, pressing the * button on the remote, and selecting Check for Updates.

     

    • djholt01's avatar
      djholt01
      Newbie
      2 years ago

      Feedback for folks with The Chosen, if they are monitoring this thread. Updated the app this morning, and episode access as well as playback are working fine. One area where attention would be appreciated is Closed Captions. While those work fine on our Roku model 4800X, they do not on our model 4802X. In fact, on the second model, captions not only do not work, but accessing The Chosen app turns them off in the Roku system settings. In any case, thanks for all the work getting the app up to speed!

      • sibsib's avatar
        sibsib
        Binge Watcher
        2 years ago

        Thank you for the note about Closed Captions - I will ask the team to check into it.

  • Bdkeith's avatar
    Bdkeith
    Newbie
    2 years ago

    It doesn't work on the firestick either. It lets me Q up the movie but won't play. Goes dark. Also I am hearing impaired and when I try to put subtitles on it kicks me out of the app all together. 

  • SuthnBelle79's avatar
    SuthnBelle79
    Newbie
    2 years ago

    I have the Roku Ultra with the latest software update. The Chosen App is not working. I’m seeing where there could be an updated app that Roku doesn’t have yet? Or if there’s anything else that I could try. I’ve already deleted the app and reinstalled. The issue is it will start playing for 5 seconds then the screen freezes but the audio keeps playing. Anyone have this problem with the Chosen App? 

    • grammymidge's avatar
      grammymidge
      Channel Surfer
      2 years ago

      SuthnBelle79 go into settings for your Roku Ultra the select display type. Under display type change to 1080p. You will no longer have issues with the season 4 videos. That is the solution that Deweysmith discovered and posted previously in this discussion.

  • Gracie6's avatar
    Gracie6
    Newbie
    6 months ago

    I also have ROKU and I’m having the same problem. When I click on the app, the channel appears, but it’s blacked out and I can’t do anything. I thought maybe they changed the app. I can’t get it on my phone either and I don’t know how to contact The Chosen team to discuss this. I’m really frustrated. 
    The Chosen Team, this is a big problem, please offer some solutions.