Hey, MEDIC243.
We're glad you're here!
Can you share what error messages you encounter when trying to access the app? Also, what troubleshooting steps have you tried so far?
Thanks,
Roku Community Team
ITS THE ACTIVATION CODE IM HAVEING PROBLEMS WITH. EVERY TIME I PUT IT IN IT TELLS ME THE CODE HAS EXPIRED. IVE TRIED SEVERAL DIFFERENT CODES AND IT ALWATS SAYS THE SAME THING
Thanks for replying! MEDIC243
Could you share some photos of it so we can further look into it? We'll try to resolve this for you!
Please get back to us!
Roku Community Team
not sure what you want photos of. i go to rokuchannel/link and attempt to put the access code in that comes up in my tv as you try to logon. when i put it in then it tells me the code is expired
I don't have a Fire Cube so I can't troubleshoot this, yet I'm familiar with the Android OS, and I've run into this similar issue in the past. These are actions you can try which hopefully resolves your issue. If the first one doesn't work, try the next one.
1) Update the channel app. (Only proceed to the next step if this didn't work and so on.)
2) Clear the cache of the device.
3) If you can -- go into the storage setting of the Roku channel app and clear the cache and the data
4) Restart the device.
5) Unplug the device and wait a few moments before starting it back up.
6) Remove the app and reinstall it (clearing the app data should do the same thing).
I wouldn't think this would be an issue but if all the above doesn't work, perhaps removing any extra accessories and memory devices attached to the Fire Cube, such as a USB stick or SDD, might resolve this (remember to first go into settings to properly remove the attached device to prevent other issues).
It could be an issue on Roku's end that they need to resolve with their channel app, so post back if nothing works. Usually, if it is a channel app issue, many people will start to reply to this thread or post about this on Amazon or other forums. But then again since people can watch the channel without logging in, unless they have a reason to log in, many might not know that this is an issue. Hope this helps.
