Forum Discussion

Cmjbeb's avatar
Cmjbeb
Newbie
6 years ago

Unable to sign into Apple TV app

I have reset the app, uninstalled and reinstalled the Apple TV app and it still will not sign me in. If I choose mobile sign in it says verification failed. If I choose tv sign in it just spins and n...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

darteaga66 usmarine4c Nsnsnsn 

Thanks for the post.

Please be aware that we are currently aware of a possible issue with signing into the Apple TV channel.

Please send me a PM with the following information:
-Roku device model number 
-Roku device serial number 
-OS system of Roku device (all 3 can be found in Settings > System > About)
-Channel version and build (found by selecting the channel and pressing the * button).


Thanks,
Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
6 years ago

Hi everyone,

Thanks for your patience regarding this issue.

If you are currently experiencing an issue with the Apple TV channel, please now try removing the channel, restarting your device, then adding the channel back again. Please let me know if the issue is resolved for you now.

Thanks,
Danny

  • Cdalman's avatar
    Cdalman
    Reel Rookie
    6 years ago

    It worked!  Thank you!

    • darteaga66's avatar
      darteaga66
      Channel Surfer
      6 years ago

      Did the remove channel did a restart on the Roku downloaded the channel and it logged in just great using the sign into this TV option. 

      • Nsnsnsn's avatar
        Nsnsnsn
        Reel Rookie
        6 years ago

        it worked!-

        “If you are currently experiencing an issue with the Apple TV channel, please now try removing the channel, restarting your device, then adding the channel back again. Please let me know if the issue is resolved for you now.”

  • KathyinMN's avatar
    KathyinMN
    Newbie
    4 years ago

    Hi. I see that this issue was being discussed in 2020 and in 2021 but not recently. I just got an Apple TV free trial today. I tried to add the channel but it would not accept my Apple ID password. I'm logged in on my Apple ID so I know it's correct. I did the Roku support chat. He had me delete the channel, restart my Roku device and reinstall Apple TV but there was no change. He says it's an Apple problem, not Roku. Please advise. Thanks!  

    • mward009's avatar
      mward009
      Channel Surfer
      4 years ago

      Hi KathyinMN, I understand your frustration! As I mentioned in my last post on this issue last year I didn't actually DO anything different. I did reach out to Apple and Roku, updated the software on the Roku device, removed and re-installed the app, none of those did the trick but one day the sign in worked! Unfortunately I can't provide any help because I don't know what changed! It is worth reaching out to Apple on it though. Good luck!

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi KathyinMN,

      Thanks for posting in the Roku Community!

      As mentioned by RokuDanny-R from above your post, for more information about that channel's account authentication functionality, It's best to reach out directly to get the channel going on your Roku. They can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves.

      You can reach Apple TV support here: https://support.apple.com/apple-tv
       

      Best regards,
      Mary

      • Mrn's avatar
        Mrn
        Channel Surfer
        4 years ago

        Good luck KathyinMN - this is pretty much the response I got from both Apple and Roku. Both seem adamant it’s the other ones problem and neither want to step up to the plate and fix it. Be interested to hear of you have any joy!

  • Janthefan's avatar
    Janthefan
    Newbie
    4 years ago

    I removed, restarted and added the Apple TV app. Still same thing. App asks for the Two-facor Auth. code. Apple tells me that the problem is the Roku is not sending the message for this to my phone as the Auth code was sent for my computer and for my phone no problem.

    What do I do now?

    • Z06's avatar
      Z06
      Roku Guru
      4 years ago

      Janthefan  Just scan the QR code. 

    • Hector-Roku's avatar
      Hector-Roku
      Retired Moderator
      4 years ago

      Hi Janthefan we appreciate you reaching out about the authentication problem you're running into. The code that is sent out is an authentication process set by apple. You should receive a code on any of your other Apple devices. If you don't happen to have any other Apple devices or don't receive the code in general, we would recommend reaching out to their support team being that this is information only they would have access to. The best way to contact them would be via the website https://support.apple.com/. If there is anything else you happen to have questions about please let us know.