Forum Discussion

marlo081223's avatar
marlo081223
Newbie
7 hours ago
Solved

Unable to sign in to Paramount plus

Roku TV will not let me sign in it's showing me a plan but I have Paramount subscription

app login
app support
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    5 hours ago

    Hey! marlo081223​ 

    Paramount Plus seems to be preventing you from signing in. Let's try solving this!

    Where are you currently subscribed to? Directly to the app's provider or through Roku?

    See photo below:

    If you're subscribed directly to Paramount Plus, you may need to access it through the standalone app. (Right icon). Same thing as with the subscription through Roku, it needs to be accessed through the Roku Channel version of the app. (Left icon).

    Hope that helps! Let us know if you need more info.

    Roku Community Team

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 hours ago

    Hey! marlo081223​ 

    Paramount Plus seems to be preventing you from signing in. Let's try solving this!

    Where are you currently subscribed to? Directly to the app's provider or through Roku?

    See photo below:

    If you're subscribed directly to Paramount Plus, you may need to access it through the standalone app. (Right icon). Same thing as with the subscription through Roku, it needs to be accessed through the Roku Channel version of the app. (Left icon).

    Hope that helps! Let us know if you need more info.

    Roku Community Team