Forum Discussion

richnet10's avatar
richnet10
Channel Surfer
6 months ago

Unable to play content on the Roku channel with Roku Ultra 4800X

I have a new LG Smart TV with my old Roku Ultra device connected by HDMI via both TV and Roku on WIFI. My problem is it won't play anything from the Roku Channel App on the Roku device but will play ...
app playback
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
6 months ago

Welcome richnet10,

We are glad you are sharing your concern about your Roku channel, which won't play any content when you use your Roku Ultra. No worries, help is here.

Let's see if this will work for you:

  1. Update the app
    > Highlight the app
    > Press the star (*) button on your Roku remote
    > Check for updates
  2. Check your Wi-Fi connection
  3. Restart your device
    > Press Home on your Roku remote
    > Scroll and select Settings
    > Select System
    > Select Power. If you do not see a Power submenu, skip to the next step.
    > Select System restart

For more details, please visit our Roku support article: How to system restart your Roku streaming device.

We hope this helps. Please let us know if the issue continues.

Cheers,
Roku Community Team

  • richnet10's avatar
    richnet10
    Channel Surfer
    6 months ago

    Thanks, but unfortunately it didn't work. Any other suggestions?

     

    Richard

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      6 months ago

      Hi richnet10,

      Thank you for your response!

      We would like to investigate the issue further. Please provide us with the following:

      • Roku device model, serial number, device ID, and OS version and build. (this can all be found in Settings > System > About)
      • Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
      • Channel build version (highlight the channel and press the star (*) button of your Roku remote)
      • Photo or video of the issue you experience.

        How do I insert an image in a post?

      We look forward to your response.

      Cheers,
      Roku Community Team

      • richnet10's avatar
        richnet10
        Channel Surfer
        6 months ago

        Here is the information requested

        ROKU INFORMATION

        • Roku device model - 4800X - ROKU ULTRA
        • Serial number - X0100013TPY9
        • Device ID - S02A20A3TPY9
        • OS version - 14.1.4
        • Build - 7709-C2
        • Tracker ID - Y9-105-353
        • Channel build version - 12.5 - 18

         

        TELEVISION INFORMATION

        LG SMART 75" TV

        MODEL - 75QNED85TUA.BUSFLKR

        WEBOS TV VERSION - WEBOS24 / 9.2.2-1710

         

        Richard