Unable to Access IheartRadio App
Got iHeart trial deal. When I open app it says I don't have all access. Says only have free version. What do I need to do to use the subscription?
Forum Discussion
7 Replies
Hello JungleSkip,
We understand you’re having trouble accessing your iHeart subscription. Could you share the exact error message you see when trying to use the app? In the meantime, we suggest reaching out directly to the iHeart app provider for further assistance with this issue.
Roku Community Team
I subscribed in the offers page on Roku. I open the app and says I only have a free subscription. It has the link to subscribe. Do I need to do anything to sync my subscription with the app? If I try to subscribe on the app, it says I already have a subscription.
When you opened the app, did you sign in to the app using your iheart credentials? (Ie. The same ones you would use if you were using their website or a mobile app). Do not use your Roku credentials.
https://help.iheart.com/hc/en-au/articles/228920187-Add-iHeartRadio-to-Roku
Signed in and all of that. Doesn't show I have a subscription. But, Roku account says I do. App says I have the free account, not the premium one.
Did that. Now they say to reach out to Roku, because they say I don't have a subscription. But, my Roku subscriptions say I do. Something isn't syncing.
I understand that you've already reached out to their support team, JungleSkip.
We've checked this one with our support team, and the best option we have right here is to contact iHeart support for further checking.
Roku Community Team
