Forum Discussion

woody17's avatar
woody17
Newbie
2 years ago
Solved

Ultra overheating message

I got the overheating message a few months ago and followed the instructions on the help page. I moved the player. I built a small, ventilated stand and no problems until now. Same message is once ag...
app playback
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi woody17,

    Thanks for sharing your issue here in The Roku Community!

    We appreciate you bringing this to our attention. Know that we a here to help you with this issue.
    Thank you for trying to fix the issue by troubleshooting it, and I can see that this unit is still supported. We can still do another troubleshooting by doing a factory reset if you haven't tried it yet.

    You can follow the steps here: How do I factory reset my Roku® streaming device?

    Please let us know how it goes.

    Regards,
    Rey

NVKG's avatar
NVKG
Channel Surfer
12 months ago

I have had similar issues for some time. I finally solved them by taking off the rubber pad on bottom of the Roku device. The rubber pad causes the heat to build up in the ROKU. I also set my ROKU on a small wire grate to allow air circulation underneath it. I haven't had an overheating message for at least 10 months.