Forum Discussion

Comgoddess's avatar
Comgoddess
Reel Rookie
5 months ago
Solved

Tiles missing from home screen

This problem started today.  I've checked previous posts about this issue but there doesn't seem to be any resolution.  I've restarted my Roku Express 4K+ several times and did the left menu navigation suggestion but it doesn't bring back my tiles.  I went into Streaming Apps and it won't let me install anything, new or existing apps. Attached is a photo of my screen (ignore reflection of windows). 

In System Info, it shows that my Roku account is not available.

Model 3941RW

Software version: 14.1

Device ID: S0AH514ANNH8

  • Comgoddess's avatar
    Comgoddess
    5 months ago

    I had to factory reset all 3 of my Roku devices. It was a hassle to add all my channels, sort them, and enter login information, but so far, they're still working.

     

    I have no idea why my devices disappeared from my account and apparently, neither does Roku.

6 Replies

  • I might add that I checked my online Roku account and all 3 of my Roku devices no longer show up. It states "You don’t have any streaming devices."

    • renojim's avatar
      renojim
      Community Streaming Expert

      Is there anything under the Settings?  Can you get to Settings->System->About?

      • Comgoddess's avatar
        Comgoddess
        Reel Rookie

        I had to do a factory reset on each of my devices since they weren't showing up in my online account.