I had to factory reset all 3 of my Roku devices. It was a hassle to add all my channels, sort them, and enter login information, but so far, they're still working.
I have no idea why my devices disappeared from my account and apparently, neither does Roku.
I might add that I checked my online Roku account and all 3 of my Roku devices no longer show up. It states "You don’t have any streaming devices."
Is there anything under the Settings? Can you get to Settings->System->About?
I had to do a factory reset on each of my devices since they weren't showing up in my online account.
Hi, Comgoddess
Thanks for posting here in the Roku Community.
We see that you've encountered an issue with the missing channel tiles on your Roku Home Screen, and we're here to gather more information for us to assist you in addressing the issue.
Since you have performed a troubleshooting step, may we know the result of the factory reset on your device? Did the issue persist after performing it?
Keep us posted, and we'll assist you further.
Best,
The Roku Communtiy team.
I had to factory reset all 3 of my Roku devices. It was a hassle to add all my channels, sort them, and enter login information, but so far, they're still working.
I have no idea why my devices disappeared from my account and apparently, neither does Roku.
