There's a long thread about it in the Channels & viewing section. Apparently it's being looked into.
In Wisconsin, same TVs (two, one 2016 and one 2017 Samsung), same issues with Weathernation, started approx one week ago. Other apps on TV work. Can access ROKU free TV and Weathernation just fine on computer, so ISP/modem etc not the issue. Resets/dowloads do nothing.
Just adding to the bodycount.
Cheers
Greetings Community users!
We see that this issue may have been affecting a couple of users and we appreciate for keeping this thread posted.
We'd like to provide an update about this and please do share with us the TV model which you're having an issue with.
Thanks,
Rey
I called about this and went through a lot of troubleshooting with two levels of support so if you guys are working on this, no one in your support group knows about it. In fact both said they had never heard of the issue. My TV is a UN55KS8500, software version 1260.1. I've also spoken to Samsung support. They really can't help because nothing has changed on the TV since before the Roku app stopped working. At the same time all of these other users started experiencing the same issue. It would appear that the app is the common denominator. Any update would be appreciated. I am currently paying for a service that I an not use. Very frustrating.
Same problem as everyone is reporting here. About 2-3 weeks ago the built-in Roku Channel app—that has worked fine for years—
on our Samsung UN32J5500AF stopped working. It reports:
The Roku Channel is temporarily unavailable.
Please try again in a few minutes.
No issues with any other apps on the TV. No issues on our TVs that use Roku devices. The fact that this problem was first reported at least three weeks ago and still not resolved is disappointing to learn.
Hi Community users,
We appreciate you providing all these details here in the Roku Community!
We have forwarded your concern and information to the appropriate Roku team for further investigation and to fix the issue as soon as possible. We are dedicated to finding a solution to your concerns, so please don't hesitate to let us know if there is anything else we can do to help.
Your patience and understanding are highly appreciated.
Kind regards,
Eunice
OK, mine are a UN60ks5800 fx (software vs 1260) and a un32j5500. At a keyboard now, so let me clarify my last post. The Roku app had worked on both TV till about 10 days ago.
I mentioned the Weatherchannel only because it is another (stand alone) app that stopped loading on these Samsungs after working several months ago. There are really very few that don't work, which is why I mentioned it. Don't know if the two use any similar data calls/structures/permissions etc... Good luck with your efforts.
