I have the Roku Channel App on my Samsung TV and it has worked perfectly until just recently. Now, when I click on the app, it takes a long time (30 seconds or so) and then says Roku is unavailable and to try again later. We've been trying for 3 weeks. We uninstalled and reinstalled the app, but no change. Prime, Hulu, and Netflix all stream normally, just not Roku. Any ideas?
There's a long thread about it in the Channels & viewing section. Apparently it's being looked into.
In Wisconsin, same TVs (two, one 2016 and one 2017 Samsung), same issues with Weathernation, started approx one week ago. Other apps on TV work. Can access ROKU free TV and Weathernation just fine on computer, so ISP/modem etc not the issue. Resets/dowloads do nothing.
Just adding to the bodycount.
Cheers
Greetings Community users!
We see that this issue may have been affecting a couple of users and we appreciate for keeping this thread posted.
We'd like to provide an update about this and please do share with us the TV model which you're having an issue with.
Thanks,
Rey
I called about this and went through a lot of troubleshooting with two levels of support so if you guys are working on this, no one in your support group knows about it. In fact both said they had never heard of the issue. My TV is a UN55KS8500, software version 1260.1. I've also spoken to Samsung support. They really can't help because nothing has changed on the TV since before the Roku app stopped working. At the same time all of these other users started experiencing the same issue. It would appear that the app is the common denominator. Any update would be appreciated. I am currently paying for a service that I an not use. Very frustrating.
