Forum Discussion

LouF's avatar
LouF
Channel Surfer
2 years ago

The Roku Channel is temporarily unavailable on Samsung TV

On my Samsung QN90AA-50 using the Roku app, none of the on-demand content can be viewed. It shows the Spinning Circle of Serenity until it finally times out. Most of the live streaming channels sh...
app availability
app playback
Channel unavailable
Playback
Kardav's avatar
Kardav
Channel Surfer
2 years ago

Roku Channel is temporarily unavailable for over a week with reboot/unplug modem/TV + auto power turned off.

Plex works fine. 

Samsung TV

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Community users.

Thanks for posting the issue you've encountered here in the Roku Community.

We appreciate you for bringing the issue you've encountered to our attention with The Roku Channel on Samsung TV. We want to assure you that we take all feedback seriously and have investigated the matter thoroughly. After reviewing the details you provided, we have forwarded the information to the appropriate Roku team for further review and resolution. Once more development has been acquired, we'll provide an update in this thread.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

  • mwisor's avatar
    mwisor
    Reel Rookie
    2 years ago

    Takashi, any update on this?

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi mwisor,

      Thanks for the follow-up!

      Please be aware that the team is hard at work investigating the issue; we still haven't received any feedback back as of the moment, but rest assured that we'll send the update once we have it.

      Your patience and understanding are greatly appreciated while we investigate this issue.

      All the best,
      Chel