I have a Samsung Smart TV with ROKU Channel preloaded. When I click on Roku Channel, after a long pause I receive a message "The Roku Channel is temporarily unavailable. Please try again in a few minutes".
I purchased this TV a few years ago and this is the first time that I have tried to connect with the Roku Channel. Is there something that I need to do in setup to access Roku Channel? I have another TV that has fire TV and have no issue opening fire TV and viewing programs.
There are 4 or 5 other Samsung Smart TV users who are having the same problem as you. In my case, the Roku channel app worked great for years but stopped working about a week ago. My other apps (Hulu, YouTube, Tizen, etc) work well and continue to work well. Based on Roku support Emails to me, Roku support has escalated the problem to Roku second-level support for a solution.
Do a search of Roku channel and Samsung Smart TV to find other details.
After some research on the internet, I updated the software on my Samsung TV but that did not solve the problem. Seems like Samsung stopped supporting the Roku Channel on older TV's. I believe that I bought my Samsung 4K TV in 2015. The only way that I could get to the Roku Channel was to purchase a Roku Express 4k+ device. This connects to the TV using an HDMI cable that comes with the device. After installing the device, I an now able to access the Roku Channel. Cost me $43 but solved the problem.
I'm in North Carolina and I'm having the same issue with my Samsung smart tv. I just get the message that the roku channel is temporarily not available. My roku tv works perfectly, as does the roku app on my Samsung Galaxy phone. This is very frustrating!
It's OK here on my Samsung. Using Verizon FIOS.
I have had the same issue for over a week. Never had a problem before.
Im receiving the same message and I cant get Roku to respond to me. This is working on my third week with this issue. Need some help!
Thanks
Hi LisaCW,
A warm welcome from the Roku Community!
We understand and appreciate your report about this issue going on with The Roku Channel on your Smart TVs.
Please be aware that this has been forwarded and is currently under investigation. We still don't have further updates about this but we'll make sure to keep an on both boards.
In the meantime, we appreciate your patience and understanding regarding this.
Best regards,
Rey
Hello I think you are working on this issue but please accelerate the project as much as possible because there are many users waiting for resolution. Same exact issue in our household as well. All of a sudden received the Temporarily Unavailable message and all other apps are working fine. We did try uninstalling and reinstalling the app. ****Our Samsung Smart TV model is UN50KU630D ****
