Forum Discussion

LouF's avatar
LouF
Channel Surfer
2 years ago

The Roku Channel is temporarily unavailable on Samsung TV

On my Samsung QN90AA-50 using the Roku app, none of the on-demand content can be viewed. It shows the Spinning Circle of Serenity until it finally times out. Most of the live streaming channels sh...
app availability
app playback
Channel unavailable
Playback
renojim's avatar
renojim
Community Streaming Expert
2 years ago

I have a Samsung TV, but I've never tried its apps, but problems with The Roku Channel on Roku devices can be caused by using a VPN or ad/content blocker.  Not being in a supported region can also be a problem.  Do any of those apply?

hasse's avatar
hasse
Newbie
2 years ago

WoW!

I have now tried all listed email addresses with no result!!! Do they exist???

 ( FYI, these are the listed email addresses that don't exist????: <support.roku.com>   <go.roku.com/express><roku.com/activationhelp>myroku.com support.roku.com 

This is my message:

This weekend we experienced an hours long power outage. Once power was restored we wanted to watch TV!
Unfortunately, this became a nightmare!
 
The TV, a smart SAMSUNG 65inch operated but would take no commands from the ROKU remote, only from the SAMSUNG  remote.
 
Resetting the ROKU player has generated no result. I am able to get the ROKU front page up as well as the fishtank. 
 
But, the ROKU channel display will not accept any commands from neither the ROKU nor the SAMSUNG remote. It's frozen! I just see, still, the ROKU first page with all the channel/programs. The fish in the fish tank are moving!
.
What's happened?  I don't have a clue!!
 
Could you PLEASE take me through the steps needed to bring our TV back to where it was before the power outage. Thanks!

:

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    hasse, you have a completely different problem.  I'd suggest you start a new topic.  By the way, https://support.roku.com definitely exists, but most people don't find it to be very useful.

    • r68by's avatar
      r68by
      Newbie
      2 years ago

      I’m experiencing the same thing. I had same thing happen with crackle and Samsung support said my 65” TV could load larger apps. If Roku changed their software your Samsung TV may no longer be usable without an external box. I’ll not buy another Samsung TV.

      • Will79's avatar
        Will79
        Reel Rookie
        2 years ago

        I have recently ran across issues with my Samsung TV where all the sudden my wifi continuously drops on TV plus YouTube ect and so i was told it was the wifi card, so I bought a new old stock one, still same issue! Then I was told main board, I replaced it with new old stock board same issue!  Then the picture flipped upside-down, then turned purple then no sound! I was informed Samsung glitches out there tvs as they get to certain age, and apparently it's got code that runs a certain time period before messing tv up! my tv started freezing all the time after the 1260 update and then the above mentioned glitches. All up until I bought new main board and just didn't connect the TV back online and got a trusty ruku stick! Dang Samsung! I'll never buy another Samsung tv cellphone washer dryer fridge freezer dishwasher oven stove or anything ever again!