Forum Discussion

LouF's avatar
LouF
Channel Surfer
2 years ago

The Roku Channel is temporarily unavailable on Samsung TV

On my Samsung QN90AA-50 using the Roku app, none of the on-demand content can be viewed. It shows the Spinning Circle of Serenity until it finally times out. Most of the live streaming channels sh...
app availability
app playback
Channel unavailable
Playback
Kardav's avatar
Kardav
Channel Surfer
2 years ago

Roku Channel is temporarily unavailable for over a week with reboot/unplug modem/TV + auto power turned off.

Plex works fine. 

Samsung TV

  • BigTom's avatar
    BigTom
    Binge Watcher
    2 years ago

    Me too.  Samsung Smart TV  model UN70KU6300 from 2016.  The Roku channel had worked fine for years but the Roku channel for the last week or so now says not available try again in a few minutes.  Rebooted the TV, reset the TV nothing worked.  YouTube, Hulu, etc works fine just a Roku problem. 

    My guess is the Tizenn browser is version 1.2 etc with no updates available.  Some Google query said Tizenn versions 2.0, 3.0 and 4.0 are needed for the Roku channel to work.

    • Kardav's avatar
      Kardav
      Channel Surfer
      2 years ago

      Our model is UN32J5500. 2017.

      I didn't find any updates available per Samsung. TV says no new updates. Looks like it's the latest.  

      Just totally dead in the water with Roku. 

      I'm too cheap to buy a new TV just because Roku stopped working.  Way too many DVDs to go through as well as Plex before I'm that hard up. 🤣

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Kardav BigTom,

        Greetings from the Roku Community, and thanks for flagging this issue!

        We want to further investigate this issue that you had with the Roku channel since you're unable to access it. Can you please provide the following information below?

        • May we know if you have a Roku device that is plugged in at the back of your TV?
        • Are you getting any error messages or codes? If yes, could you send us a photo?

        With detailed information, we will be able to assist you further.

        Thanks,                                                                                                                                              John

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Community users.

    Thanks for posting the issue you've encountered here in the Roku Community.

    We appreciate you for bringing the issue you've encountered to our attention with The Roku Channel on Samsung TV. We want to assure you that we take all feedback seriously and have investigated the matter thoroughly. After reviewing the details you provided, we have forwarded the information to the appropriate Roku team for further review and resolution. Once more development has been acquired, we'll provide an update in this thread.

    We hope for your patience and understanding as we work on this.

    Best wishes,
    Kash

    • mwisor's avatar
      mwisor
      Reel Rookie
      2 years ago

      Takashi, any update on this?

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi mwisor,

        Thanks for the follow-up!

        Please be aware that the team is hard at work investigating the issue; we still haven't received any feedback back as of the moment, but rest assured that we'll send the update once we have it.

        Your patience and understanding are greatly appreciated while we investigate this issue.

        All the best,
        Chel

  • Kardav's avatar
    Kardav
    Channel Surfer
    2 years ago

    'Roku Channel is temporarily unavailable for over a week with reboot/unplug modem/TV + auto power turned off. 

    Continuous service unavailable but Plex works fine. 

    Samsung TV