Forum Discussion

Redgirl99's avatar
Redgirl99
Newbie
7 months ago
Solved

The Roku Channel App on my home TV screen

Why does Roku have that weird graphic of a spaceship when I select the Roku Channel?  Please get rid of it!  It is distracting as it flies across my TV screen.  Bad idea and I do not know why it is there.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    5 months ago

    Thank you for your reply, Me64!

    Could you please let me know if an error code is displayed on the TV screen? I would also appreciate it if you could provide the serial number of your Roku TV.

    Please be aware that if you reset your TV, it will erase your personal preferences, unlink your device from your Roku account, and reset all settings, returning your device to a state that is ready for initial setup. To successfully reset your device, you can visit our support article on how to system restart or factory reset your Roku streaming device.

    Thanks for your cooperation.

    Cheers,
    The Roku Community Team

15 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 months ago

    Hi Redgirl99,

    Welcome to the Roku Community!

    Thank you for your feedback regarding the spaceship graphic that appears when you select the Roku channel from your Roku Home screen. We will inform our Roku team about this. In the meantime, could you please provide us with a photo of the TV screen when you saw the graphic? We would like to examine it more closely.

    Your patience and cooperation would be appreciated as we work on improvements to our Roku streaming platform features.

    Thanks,
    Riamie

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        7 months ago

        Hi perfectlyME,

        Thank you for your response!

        Thanks for sending over the photo we asked for. Our Roku team will make a note of it because your convenience and satisfaction are our top priorities.

        Thank you for your understanding.

        Cheers,
        Riamie

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      5 months ago

      Welcome to the Roku Community, Me64.

      Thank you for reaching out to us regarding the issues with your smart TV. To clarify, it appears that you are having trouble with The Roku Channel on your streaming device connected to your smart TV. We would like to gather more information to assist you effectively.

      Can you please confirm whether you are using a Roku device as your streaming device connected to your TV? Also, what troubleshooting steps have you already attempted to resolve the issue?

      We'll wait for your reply!

      Thanks,
      The Roku Community Team

      • Me64's avatar
        Me64
        Reel Rookie
        5 months ago

        Thank you for getting back with me. This is my Roku Television. I have had 3 Roku Televisions and seem to have the same issues. I try to do a factory reset but TV won't reset from when I first bought it. The applications that I do use even has the passwords set up after I do a factory reset. 

  • Mikey_roky's avatar
    Mikey_roky
    Channel Surfer
    5 months ago

    .Spaceship was fantastic and it didn’t go across the whole screen. Plus it only lasted 2 seconds. Loved it, but now it is gone. Please bring it back.

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      5 months ago

      Mikey_roky 

      Thank you for your feedback! Your satisfaction is important to us, and we are working to improve your experience. We appreciate your support!

      Cheers,
      The Roku Community Team