I have an issue with their Roku Express (3930r) after a hard reset due to a failed update. The episode display format in some Roku apps changed from "Season Episode" to "S E". That is the actual season of the program as well as the specific episode would display. Now it just shows "SE" not useful at all. A chat with an advisor said it would be looked at. That was two weeks ago and still the same problem.
This Problem makes it impossible to know which Season and Episode is next up.
I have to write everything down on a sheet of paper.
Not happy that there is NO WAY to DIRECTLY contact support. Their menu of choices is Not helpful.
Can Anyone contact these support/developer people to fix this problem?
Thanking you in advance for your kindness.
Hi, tfw1
Thanks for reaching out.
I understand that you've encountered an issue with your Roku Express having a text issue after a failed update, and I'd like to gather additional information for us to take a look.
Can you share with us the details below?
You can also provide other necessary information that will help us review this further.
Keep us posted.
Thanks,
Roku Community Team
I have updated to the latest version.
It is happening on Roku Channel. The affected programming is: Ironside, Rockford Files, 2 Broke Girls, A touch of Frost, Midsomer murders, Kavanagh Q.C. and others.
I'm not finding a way to upload a picture of the problem I am experiencing.
Warm greetings RokuTakashi
Thank you for your kind reply.
I updated my Roku Express to the latest software.
This is happening on Roku. The affected programs are Ironside, Rockford Files, 2 Broke Girls, A touch of Frost, Midsomer Murders, Kavanagh Q.C. and other programs.
I can't find how to upload a file of the screen picture depicting the problem I am experiencing.
tfw1 and RokuTakashi and RokuEmmanuel-D
I uploaded some images to your other thread with the same issue. Perhaps these threads can be consolidated/merged.
